Bank transfers via SEPA Network are a relatively inexpensive way to transfer funds into the Crypto.com App.
How to set up my EUR fiat wallet?
Go to “Fiat Wallet” from Menu Button OR
From the homepage, Tap “Deposit” > “Fiat”Tap on the “+ Set Up New Currency” button
Setup EUR (SEPA)
Complete the EUR wallet set-up as per the SEPA network instructions
You need to submit the following additional information in order to create your EUR fiat wallet:
Expected annual transaction volume
Annual income bracket
Employment status/ occupation
Address verification
Use the bank account info provided to transfer directly through your bank via the SEPA network
We will notify you once your bank transfer has been successfully deposited
How to deposit EUR?
Upon successful setup of the EUR Fiat Wallet, you can navigate to the deposit information screen which displays all the details necessary to transfer EUR from your bank account to your Crypto.com account. To get there from the app home screen tap Deposit > Fiat > Euro. Or, tap Accounts > Fiat Wallet > Transfer > Deposit > Euro.
Please keep in mind that only SEPA transfers from bank accounts bearing your name will be accepted. The information needed to initiate a EUR bank transfer is:
Beneficiary name - the legal name you used to register in our app (this must be your full name, as registered in your personal bank account)
IBAN - this is your IBAN.
BIC/SWIFT code - some banks require it to transfer the money
Institution name, address, and country - not all banks require this info, but if they do, please use the details provided here
There may be slight differences in the details required by banks, but the information you have here will be sufficient for all of them.
Please allow 1-2 business days for the funds to arrive in your account via SEPA. SEPA Instant usually arrives within minutes, however your first deposit can take longer (1-2 business days).
Note:
Only SEPA transfers from bank accounts bearing your name will be accepted.
No third-party deposits are allowed.
Alternative Deposit details
You can also set up and use alternative deposit details as part of our robust fiat deposit and withdrawal offering. This allows you to fund your EUR Fiat Wallet via an alternative provider.
Go to the EUR deposit information screen. From the app home screen tap Deposit > Fiat > Euro. Or, tap Accounts > Fiat Wallet > Transfer > Deposit > Euro
On the deposit information screen, select the drop down on the “Deposit to” field
Select the alternative provider and confirm your selection
At any time you may change between providers by selecting the “Deposit to” dropdown again on the Deposit information screen.. No matter which provider you choose to use, you can make EUR transfers directly from your bank to your EUR Fiat Wallet.
Troubleshooting
There are a few things to remember when making a bank transfer to your Crypto.com App:
EUROs: Only EUR SEPA** transfers will be accepted. A EUR transfer initiated from outside of SEPA will not be successful, and substantial fees for international transfer may be imposed on your funds.
Your Named Account: We can only accept transfers from bank accounts opened under your own name. 3rd party transfers (e.g. payments from your customers, salary transferred by your employer, etc.) will not be accepted. Specifically, we will not accept transfers from crypto exchanges (e.g. Kraken, Bittrex, etc.).
Processing Time: Although SEPA transfers are very fast (near instant for SEPA Instant, and 1 business day for SEPA), please allow 1-2 business days for the funds to arrive in your account, especially if you’re transferring money to your app for the first time. If you don’t see the funds in your app by that time, please use the in-app/website chat (you can find it in the Settings section) or email our support at [email protected].
Common Issues: The most common reasons for your transfer being on hold (i.e. not reaching your app within 1-2 business days), are:
the name of your bank account does not fully match your name on our record
you sent the funds from a joint account
your transfer was not a SEPA transfer or came from an unsupported institution (e.g. a crypto exchange)
your transfer was not made from a bank, but a payments processing company (e.g. Stripe, Wise, etc.)
When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and - ideally - the transaction itself.
Although SEPA deposits are free, your bank may charge you fees, specifically if you’re initiating your SEPA transfer from a non-EUR account. Please check with your bank before proceeding.