Bank transfers via ACH Network are a relatively inexpensive way for U.S. residents to transfer funds from their bank account into the Crypto.com App. 

Which USD deposit method is best for you?

ACH or Wire Transfer

ACH

Wire

Minimum Transfer

$20 per transaction

$5,000 per transaction

Maximum Limit - Daily

$20,000 or 5 times per day

$100,000 or 5 times per day

Maximum Limit - Monthly

$50,000 or 30 times per month

$250,000 or 30 times per month

Processing Time

3-5 business days

1-2 business days

Eligibility

  1. US users with U.S. Residential address (P.O boxes are not acceptable)
  2. Social Security Number
  1. US users with U.S. Residential address (P.O boxes are not acceptable)
  2. Social Security Number

Requirement

  • No third party transfers
  • USD transfers only
  • Transfers from U.S based bank account
  • No third party transfers
  • USD transfers only
  • Transfers from U.S based bank account

Fee

Crypto.com does not charge a fee for this service. Your bank may charge a separate fee.

Please check with your financial institution prior to initiating a transfer.

Crypto.com does not charge a fee for this service. Your bank may charge a separate fee.

Please check with your financial institution prior to initiating a transfer.

Please note that funds will be returned if you transfer below or beyond the limits

Who is eligible for a USD fiat wallet?

U.S. users who meet all of the following requirements are eligible to use wire transfer or ACH Direct Deposit to deposit USD into the fiat wallet:

  1. Has a Social Security Number (SSN)*
  2. Has a U.S. Residential Address (P.O box are not acceptable)
  3. Has a bank account that is located within the U.S.

*Social Security Number is required only for creating a USD fiat wallet. Submitting your social security number to us will not trigger a credit check. It will not be required for each deposit transaction.

How to set up my USD fiat wallet?

Users who have previously set up USD fiat wallet

USD deposits coming from ACH direct deposit will be stored within the same USD fiat wallet as deposits from wire transfer. Thus, you will not be required to provide additional information.

We would still require you to accept our terms and conditions and go through the instructions to familiarize yourself with this deposit method.

Here are the steps you would need to take:

  1. Go to “Accounts” on the bottom navigation bar
  2. Tap on “Fiat Wallet”
  3. Tap on “US Dollars”
  4. Tap on “Set up” in the ACH Transfer section
  5. Read through the instructions and Terms and Conditions
  6. Check the box to agree to the Terms and Conditions and tap “Next”
  7. Read through all the information required for initiating an ACH direct deposit

Users who have not set up USD fiat wallet previously

Setting up a USD wallet is a simple process that only requires a few steps. We will need the following information from you so please have them ready:

  • Social Security Number (SSN)*
  • U.S. Residential Address (P.O box are not acceptable)

*It will NOT trigger a credit check

Here are the steps you would need to take to set up the USD fiat wallet:

  1. Go to “Accounts” on the bottom navigation bar
  2. Tap on “Fiat Wallet”
  3. Tap on “+ Set Up New Currency”
  4. Select “US Dollars”
  5. Read through the instructions and Terms and Conditions
  6. Check the box to agree to the Terms and Conditions and tap “Next”
  7. Submit your residential address and Social Security Number

Once our team has reviewed your information and approved your application, you will be able to deposit USD into your fiat wallet using wire transfer and ACH direct deposit.

Information required: 

  1. U.S. Residential Address (P.O box are not acceptable)
  2. Social Security Number (SSN)**

**This will NOT trigger a credit check

Once our team has reviewed your information and approved your application, you will be able to deposit USD into your fiat wallet using wire and ACH transfer.

How to deposit USD via ACH direct deposit?

Upon successful setup of USD Fiat Wallet, you will see an information page with all the necessary details to transfer USD from your bank account via the ACH network.

You can locate the deposit details in the following steps:

  1. Head to “Fiat Wallet”
  2. Tap on “Transfer”
  3. Tap on “Deposit”
  4. Tap on “United States Dollar”
  5. Tap on "ACH"

The required information includes:

  • Routing Number
  • Account Number
  • Account Type: Checking
  • Bank: Metropolitan Commercial Bank
  • Bank Address: 99 Park Avenue, New York, NY 10016

There may be slight differences in the details required by banks, but the information you have here will be sufficient for all of them.

Please keep in mind that only USD transfers from bank accounts matching your name will be accepted. However, salary deposits from the user's employers are accepted (a proof from you may be requested).

How can I use the funds deposited from ACH direct deposits?

Once the funds are deposited to your account (you will receive an in-app notification and an email).

Funds in your USD fiat wallet can be used for:

To Purchase Crypto

  1. Tap the Buy button on the homepage
  2. Selecting the crypto you wish to buy
  3. Choose Fiat Wallet from the options available on the screen
  4. Select USD

Top up your MCO Visa card

  1. Go to the Card page
  2. Tap on Top Up
  3. Select Fiat Wallet
  4. Input the top-up amount in USD
  5. Confirm the transaction (Rate will be held for 15 seconds)

How to withdraw USD?

Please refer to USD Withdrawal via ACH for more information.

Troubleshooting

There are a few things to remember when making a USD bank transfer to your Crypto.com App: 

  1. USD: Only USD transfers will be accepted from a bank account on the ACH network. 
  2. Your Named Account: We can only accept transfers from bank accounts opened under your own name. 3rd party transfers (e.g. payments from your customers, friends, family, etc.) will not be accepted. Specifically, we will not accept transfers from crypto exchanges (e.g. Kraken, Bittrex, etc.). 
  3. Processing Time: Although USD bank transfers are very fast (usually same or next-day), please allow 3-5 business days for the funds to arrive to your account, especially if you are transferring money to your App for the first time.

If you do not see the funds in your App by that time, please email our support at [email protected] or use the in-app/website chat (you can find in-app chat in the Settings section). 

Common Issues: The most common reasons for your transfer being on hold (i.e. not reaching your App within 3-5 business days), are:

  • The name of your bank account does not fully match your name on our record.
  • You sent the funds from a joint account.
  • Your transfer was not made from a bank, but a payments processing company (e.g. PayPal, Transferwise, etc.).
  • Your bank transfer was not from a bank on the ACH network, or that it came from an unsupported institution (e.g. a crypto exchange).
  • You have deposited over the daily limit of $20,000 USD or 5 times per day

When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, bank account you made the transfer from, and - ideally - the transaction itself. 

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