How Do I Reset My 2FA?

Information on resetting 2FA for Crypto.com Exchange

Support Specialist avatar
Written by Support Specialist
Updated this week

How do I disable my 2FA Authentication? (Exchange Web)

The following steps outline the Disable 2FA Authentication Procedure.

Please note to avoid any unexpected issues or delays, your withdrawals may be disabled for 24 hours after successfully disabling 2FA Authentication.

  1. Go to the Crypto.com Exchange and log in to your account

  2. Head to the Dashboard and click Settings

  3. Under the Security tab, select Account Password & 2FA

  4. Under 2-Factor Authentication, tap the toggle to turn off 2FA

  1. You will receive a Disable 2FA prompt. You will receive an Enter Email OTP prompt. Check your registered email mailbox and enter the Email OTP or proceed with the magic link.

  2. Enter your 2FA code from your authenticator.

    1. Refer to the below instructions if your authenticator is unavailable.

  3. Tap “Disable 2FA

  4. A notification will appear to indicate “2FA Disabled”

How do I disable my 2FA Authentication? (Exchange App)

The following steps outline the Disable 2FA Authentication Procedure.

Please note to avoid any unexpected issues or delays, your withdrawals may be disabled for 24 hours after successfully disabling 2FA Authentication.

  1. Log In to your Crypto.com Exchange account

  2. Go to Home > Settings > Security

  3. Under 2-Factor Authentication, tap the toggle to turn off 2FA

  1. You will receive a Disable 2FA prompt. You will receive an Enter Email OTP prompt. Check your registered email mailbox and enter the Email OTP or proceed with the magic link.

  2. Enter your 2FA code from your authenticator.

    1. Refer to the below instructions if your authenticator is unavailable.

  3. A notification will appear to indicate “2FA Disabled”

2FA Authenticator not available?

The following steps outline the procedure to disable 2FA if 2FA is not available:

  1. Please contact our customer support and provide us with the following information:

You are required to submit a video recording of yourself where you:

  • Тurn your head in profile and full frontal;

  • Say “security verification for Crypto.com”;

  • Say today's date (day, month and year);

  • Show the [ID/Driving License/Passport] you’ve used to register on the Crypto.com App.

  1. After verification, you will receive an email to your registered email address. Click on the magic link.

  2. After clicking on the magic link, it will direct you back to the Exchange Web and will request you to log back in for a successful reset.

** Resetting your Authenticator settings will disable your 2FA protection on both your Exchange account and the Crypto.com Main App account.

To help protect your account, please immediately remove the previous authentication key from your authenticator and re-enable 2FA once your 2FA has been reset.

Did this answer your question?