In the case you've lost your device, authenticator app, or lost access to your verified email, you may want to reset Two-Factor Authentication. 

The following steps outline our 2FA reset procedure.

To reset 2FA Authenticator, please contact our customer support and provide us with the following information:

  1. Your registered email address
  2. A selfie of you holding a paper with the following handwritten on it:
  • Your name
  • Date of request
  • "Application for resetting 2FA Authenticator on”

Please ensure your face and the message are clearly visible.

** Resetting your Authenticator settings will disable your 2FA protection on both your Exchange account and the Wallet App account. 

To help protect your account, please immediately remove the previous authentication key from your authenticator and re-enable 2FA once your 2FA has been reset.

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