All About 2FA

What is Two-Factor Authentication?

Two-Factor Authentication (2FA) is an additional security layer to your password. With 2FA enabled on your account, you will have to provide your 2FA code when performing certain actions on the app.

How does TOTP works? is using a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code that only works for 30 seconds. To perform any actions that will affect your assets, you will need to enter this code besides the common password.

Which actions on the app can enable 2FA?

  • Send crypto to other app users 

  • Crypto withdrawal 

  • Fiat withdrawal

  • Wallet address whitelist

Keep in mind that 2FA is mandatory for Crypto or Fiat Withdrawal and Wallet Address Whitelist.

How do I set up 2FA?

Please refer to the step-by-step guide 

Which authenticators should I use?

Providing strong security and a great user experience are always our top priorities. There’s a great authenticator we would like to recommend to you - Authy. 

Authy is not only supporting generating a time-dependent 6-digit code like other authenticators in the market but also offering the following features:

Multiple-device functionality

2FA tokens automatically sync to any new device you authorize. And, if a device is lost, stolen, or retired, you can deauthorize it from any authorized device just as quickly.

Encrypted recovery backups

Authy takes advantage of encrypted backups in the cloud. In case you lose your phone, you can still access Authy accounts from other devices

Please note that we are supporting various authenticators, you can still use any other authenticators like Google Authenticator, and you can change to Authy at any time.

How to disable/enable my 2FA?

If you'd like to disable your 2FA, you can do so by toggling off in Settings. In cases where you can't, please check with our customer support team. Please note that disabling doesn’t mean reset so please keep your key secure. Reset 2FA should only be used if you no longer have access to your authenticator. It makes your authentication key registered no longer available, meaning you need to go through the process of Setting Up 2FA when you re-enable 2FA.

How to reset my 2FA?

In the case you've lost your device, authenticator app, or lost access to your verified email, you may want to reset Two-Factor Authentication. 

To reset 2FA Authenticator, please contact our customer support and provide us with the following information:

  1. Your registered email address

  2. A selfie of you holding a paper with the following handwritten on it:

  • Your name

  • Date of request

  • "”

Please ensure your face and the message are clearly visible.

** Resetting your Authenticator settings will disable your 2FA protection on both your Exchange account and the App account. 

To help protect your account, please immediately remove the previous authentication key from your authenticator and re-enable 2FA once your 2FA has been reset.

How do I set up 2FA?

How to enable 2FA?

Step 1: Select 2-Factor Authentication in the app settings

Step 2: Turn on Enable 2FA toggle

Step 3: Scan the QR code with an authenticator app, or copy the code to add it manually and backup the authentication key.

Step 4: Enable 6-digit verification code

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