How to Set Up Your App 2FA?

Information about app two-factor authenticator (2FA) setup

Ezra avatar
Written by Ezra
Updated over a week ago

All About 2FA

What is Two-Factor Authentication?

Two-Factor Authentication (2FA) is an additional security layer to your password. With 2FA enabled on your account, you will have to provide your 2FA code when performing certain actions on the app.

How does TOTP work? is using a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that only works for 30 seconds. To perform any actions that will affect your assets, you will need to enter this code besides the common password.

*Please keep in mind that the code should consist of numbers only.

Which actions on the app can enable 2FA?

  • Send crypto to other app users

  • Crypto withdrawal

  • Fiat withdrawal

  • Wallet address whitelist

Keep in mind that once the 2FA has been enabled, it becomes mandatory for all transaction types (Crypto or Fiat Withdrawal, Wallet Address Whitelist, Gift Card Purchase, Mobile Airtime, etc.). if you are using an Untrusted Device.

How do I set up 2FA?

Please refer to the step-by-step guide.

Which authenticators should I use?

Providing strong security and a great user experience are always our top priorities and we support various authenticators. There’s a great authenticator app we would like to recommend to you - Authy (Android) / Twilio Authy (iOS).

Authy is not only supporting generating a time-dependent 6-digit code like other authenticators in the market but also offering the following features:

Multiple-device functionality

2FA tokens automatically sync to any new device you authorize. And, if a device is lost, stolen, or retired, you can deauthorize it from any authorized device just as quickly.

Encrypted recovery backups

Authy takes advantage of encrypted backups in the cloud. In case you lose your phone, you can still access Authy (Android) / Twilio Authy (iOS) accounts from other devices

Please note that we are supporting various authenticators, you can still use any other authenticators like Google Authenticator, and you can change to Authy (Android) / Twilio Authy (iOS) at any time.

How to enable 2FA?

  1. From the menu in the app, tap on Settings > Security > 2-Factor Authentication > Enable 2FA

  2. Enter your passcode

  3. Scan the QR code with an authentication app or copy the code to add it manually, by pressing on the small papers icon.

  4. Minimize the app and open up the Authenticator app.

  5. In the Authenticator app, select the option to add another account.

  6. Then choose the option to enter manually the secret key (the long code we've copied).

  7. Paste the code in the text field by pressing and holding over it (you should see the option to paste).

  8. Save the changes.

  9. The Authenticator app will start to generate 2FA codes with an expiration time of 30 seconds. Please, bear in mind that the code should consist of numbers only.

  10. Press and hold over the 6-digit generated code in the Authenticator app to copy it. (Please ensure you can complete step 9 within the next 30 seconds)

  11. Open the app.

  12. After entering your normal passcode again, click on the blue button "Proceed to verify" and then paste the 6-digit code from the Authenticator app.

How to reset my 2FA?

If you’ve recently received a message from the App or Exchange requiring you to reset your 2FA, follow the instructions below:

  1. Tap Setup 2FA

  2. Switch on the toggle to enable 2FA

  3. Copy or scan the code that is displayed

  4. Launch your authenticator app and add a new account

Note: You might be required to enter a unique name for the App or Exchange in your authenticator app. For example, you named your previous 2FA account for the App “”, name your new one as “ 2”.


Should you wish to reset your 2FA manually while you still have access to your existing 2FA credentials, follow the instructions below.

  1. Navigate to the 2-Factor Authentication tab under the Settings > Security page

  2. Tap Reset 2FA at the bottom of the page

  3. Confirm that you still have access to your existing 2FA credentials

  4. Authenticate yourself with your passcode and your current 2FA code

  5. Copy or scan the code that is displayed

  6. Launch your authenticator app and add a new account


In the event that you lost your device, access to your authenticator app, or access to your verified email, follow the instructions below to reset your 2FA. Please note that you will need to send us a video of yourself in which you:

  • Тurn your head in profile and full frontal;

  • Say “security verification for”;

  • Say today’s date, including the year;

  • Show the [ID/Driving License/Passport] you’ve used to register on the App.

Here are several things to keep in mind:

  • A video with a size of up to 100 MB can be uploaded via in-app chat. If you are sending the video via email, you might have different size limitations depending on the provider.

  • You have to turn your head to at least one side so that your profile can be seen.

  • It has to be clearly visible that you are holding the document you’ve registered with. The document must be visible enough to confirm its validity.

  • You should be the only person in the video.

  • You can use the timer of your camera to help you complete the requirements above.

Additionally, you might be requested to include additional authentication information upon contacting our Customer Support Team.

Resetting your authenticator settings will disable 2FA protection for both your App and Exchange accounts. For additional information check the following article.

For better protection of your account, please remove the previous authentication key from your authenticator app immediately and re-enable 2FA once your 2FA has been reset.

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