1. Go to your Digital Wallet App 

     2. Select the option to ‘Add a new card’

     3. Select your card type - Debit Card

    4. Add your Crypto.com Visa Card

       5. Complete the information required

       6. Complete the information required

        7. Read and accept the Terms & Conditions

        8. Set up completed

Why does the card image in my wallet appear as the Obsidian Crypto.com Visa Card?

This is due to a limitation set by our digital wallet provider, we are only allowed to use one card art for our digital wallet.

What should I do if my Crypto.com Visa Card requires verification?

Please dial the hotline on the back of your Crypto.com Visa card:

  1. Call Center Hotline: +1 888-824-8817
  2. To verify your Crypto.com Visa Card for Apple/Samsung/Google Pay, please press ‘2’
  3. A live agent will assist you with your wallet registration
  4. The agent will ask you to answer a brief series of questions to verify your identity as the Cardholder
  5. Once your identity is confirmed, the agent will inform you that your request will be escalated to a customer service specialist for further assistance
  6. The agent will inform you that the verification process is complete and you may terminate the call
  7. A confirmation email from "[email protected]" will be sent to your registered email address within 24 hours
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