1. Go to your Digital Wallet App 

  2. Select the option to ‘Add a new card’

  3. Select your card type - Debit Card

  4. Add your Crypto.com Visa Card

       5. Complete the information required

       6. Complete the information required

       7. Read and accept the Terms & Conditions

       8. Set up completed

Why does the card image in my wallet appear as the Obsidian Crypto.com Visa Card?

This is due to a limitation set by our digital wallet provider, we are only allowed to use one card art for our digital wallet.

What should I do if my Crypto.com Visa Card requires verification?

Please dial the hotline on the back of your Crypto.com Visa card:

  1. Call Center Hotline: +1 888-824-8817

  2. To verify your Crypto.com Visa Card for Apple/Samsung/Google Pay, please press ‘2’

  3. A live agent will assist you with your wallet registration

  4. The agent will ask you to answer a brief series of questions to verify your identity as the Cardholder

  5. Once your identity is confirmed, the agent will inform you that your request will be escalated to a customer service specialist for further assistance

  6. The agent will inform you that the verification process is complete and you may terminate the call

  7. A confirmation email from "[email protected]" will be sent to your registered email address within 24 hours

How to turn off notifications from digital wallet(s)

Turning off Apple Pay alerts

  1. After logging into Apple Pay and selecting the Crypto.com card, tap the circle with 3 dots in the upper right corner

  2. Scroll to the bottom of thе screen

  3. Select the toggle button next to Allow Notifications

  4. Should look like the below when notifications are turned off

Turning off Google Pay alerts

1. Tap the three lines in the upper left corner

2. Select Settings

3. Select Notifications

4. Select the toggle button next to ‘Purchases - See transaction details after you make a purchase

5. Should look like the below when notifications are turned off

Turning off Samsung Pay alerts

1. Tap the three lines in the upper left corner

2. Select Settings

3. Select Notifications

4. Select Transaction receipts

5. Select the toggle button next to ON

6. Should look like the below when notifications are turned off

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