Crypto.com users can withdraw fiat from the app by selling crypto to their BRL wallet and transferring BRL funds from this wallet to their bank account(s).
For regulatory reasons, you must first make a successful BRL deposit to the Crypto.com App before you can withdraw BRL funds back to the same bank account.
How to sell Crypto to Fiat?
Please follow the steps below to sell crypto to Fiat:
Open the Crypto.com app
Tap on "Accounts"
Select "Fiat Wallet"
Select "Sell Crypto"
Select the cryptocurrency you'd like to convert to Fiat
Select the 'Cash' option
On the "Sell Cryptocurrency" screen, you can enter the amount you wish to convert. (If you tap on the field where you enter the amount, the app will suggest the maximum amount you can sell.)
You will see a confirmation window showing the actual current value of the coin in fiat money for 15 seconds. Please pay attention to that window as it shows the amount of fiat money you are getting for the coin at that time.
How do I withdraw my funds?
For regulatory reasons, you can only withdraw funds to the bank account that you used to deposit the funds, and the transfer method must also be the same. Please follow the steps below to initiate a withdrawal request:
Open the Crypto.com App and go to the Accounts page or tap the Menu Button
Tap "Fiat Wallet" → “Transfer” → “Withdraw” → “BRL”;
Select the BRL balance and tap “Withdraw BRL”;
Review the submission process and withdrawal limits, and tap “Withdraw Now”;
Insert the withdrawal amount and select the bank account you are withdrawing funds to;
Review and confirm the withdrawal request;
We will notify you once the withdrawal is processed. Please note that it usually takes 1 business day for the processed funds to be reflected in your bank account, however, it might take longer in exceptional situations due to technical reasons. In such cases, our customer service team will be always available to provide you with the proper support.
Withdrawal Channels
To guarantee the successful withdrawal of your funds, please make sure that your banking institution supports your selected transfer method. You can withdraw to your bank account using the same transfer method you used to deposit the funds into your Fiat Wallet.
If you deposited funds using | You will be able to withdraw funds using |
TED | TED |
PIX | PIX |
Withdrawal Limits
Monthly Maximum: BRL 500,000 (30-day rolling) OR 20 Transactions