Occasionally, due to the congested network traffic or app traffic, Crypto.com Onchain app will encounter display issues that lead to your balances and transaction history not showing up.

Please rest assured that your crypto assets are safe, as the Crypto.com Onchain app is a non-custodial app - Crypto.com does not hold your crypto, your crypto assets always follow your private keys, aka your recovery phrase. The Crypto.com Onchain Wallet app is only an app interface to display your crypto balances and provide an easy UI for you to manage your crypto assets.

Your recovery phrase allows you access to your crypto assets, always backup your recovery phrase and keep it safe! You can easily import your crypto assets with your recovery phrase into other wallet app interfaces to see and manage your crypto assets.