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How do I upgrade my Crypto.com Visa Card? (Australia, including New Zealand residents holding Australia-Issued Cards)

Step-by-step process on how to upgrade your Crypto.com Visa Card

Updated over a week ago

Note: Depending on the jurisdiction you are based in, you will be required to either stake or lock up CRO tokens for 365 days.

How do I upgrade my Crypto.com Visa Card? (Australia, including New Zealand residents holding Australia - Issued Cards)

1. Open the Card section in your Crypto.com App and click on the Level Up tier icon

2. Select a Level Up tier to be upgraded to

3. Review the Level Up Lockup or Staking amount

4. Confirm the amount

5. You’ve levelled up to the selected tier

6. Then a Pop-up will appear asking you to upgrade your card, select Proceed

Note:

  • The new CRO lockup will reset the timer and another 12-month period will start.

  • Your new Crypto.com Visa card will have a different number. Please update related payment information accordingly (i.e. Spotify, Netflix, etc.). Please register a new Priority Pass account by following the steps here. Note that you need to use a different email address to register for a new Priority Pass membership.

  • You cannot upgrade your card if your submitted address proof is under review. Please wait for the review to be completed before upgrading.

  • Ensure that your existing Crypto.com Visa Card is not frozen. Funds from your existing card cannot be transferred to your new card if it is frozen.

For cardholders with a NEW delivery address

Please follow the steps above and contact our Customer Support team with the request for an address change.

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