How do I upgrade my Visa Card? (Australia)

Firstly, you will have to open your CRO Wallet in the App and follow the steps mentioned below.

  • Tap Upgrade and follow the guided steps

For cardholders with no CRO staked:

  • Go to your CRO Wallet in the App

  • Tap on the Stake button and follow the guided steps

  • Confirm the upgrade by tapping Upgrade.


  • The new CRO stake will reset the timer and another 6-month period will start.

  • Your existing Visa Card needs to be closed before a new one can be issued.

  • Your new Visa Card will have a different number. Please update related payment information accordingly (i.e. Spotify, LoungeKey, etc.)

  • You cannot upgrade your card if your submitted address proof is under review. Please wait for the review to be completed before upgrading.

  • A card reissuing fee of AUD 70 will incur if you upgrade your physical Visa Card.

For cardholders with a new delivery address

Please follow the steps above and contact our Customer Support team after you’re done with the request for an address change.

Did this answer your question?