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How do I upgrade my Crypto.com Visa Card? (Australia, including New Zealand residents holding Australia-Issued Cards)
How do I upgrade my Crypto.com Visa Card? (Australia, including New Zealand residents holding Australia-Issued Cards)

Step-by-step process on how to upgrade your Crypto.com Visa Card

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

Note: Depending on the jurisdiction you are based in, you will be required to either stake or lock up CRO tokens for 180 days.

How do I upgrade my Crypto.com Visa Card? (Australia, including New Zealand residents holding Australia - Issued Cards)

1. Open the Card section in your Crypto.com App and click on the Settings icon

2. Click on the Upgrade Card option

3. Select a Cro Lockup or Cardholder CRO amount and click on Continue

4. Review the Purchase & Stake or Hold Amount pop-up

5. Confirm the amount

6. The Lockup is complete or the Cardholder CRO Stake will be processed

7. Then a Pop-up will appear asking you to upgrade your card, select Proceed

8. Select the desired Card tier

9. The Upgrade is successfully requested!

Note:

  • The new CRO lockup will reset the timer and another 6-month period will start.

  • Your new Crypto.com Visa card will have a different number. Please update related payment information accordingly (i.e. Spotify, Netflix, etc.). Please register a new Priority Pass account by following the steps here. Note that you need to use a different email address to register for a new Priority Pass membership.

  • You cannot upgrade your card if your submitted address proof is under review. Please wait for the review to be completed before upgrading.

  • Ensure that your existing Crypto.com Visa Card is not frozen. Funds from your existing card cannot be transferred to your new card if it is frozen.

For cardholders with a NEW delivery address

Please follow the steps above and contact our Customer Support team with the request for an address change.

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