The Instant Deposit feature credits you with the deposit amount before the funds are settled, so you no longer have to wait to start buying crypto. After you initiate an Instant Deposit, you will receive the funds within 30 minutes.

Standard ACH and wire transfers are initiated from your banking app, whereas Instant Deposit is initiated directly from the Crypto.com App.

Standard ACH and wire transfers can take up to 5 business days to settle into your account and be used. With Instant Deposits, you can use the funds within minutes after initiating the deposit, although you will be restricted from withdrawing funds for 7 business days (day 0* being the day you initiated the deposit).

*Please note that:

U.S. users who meet all of the following requirements are eligible to use the Instant Deposit feature:

*An SSN is required for creating a USD Fiat Wallet. Submitting your SSN to us will not trigger a credit check, and you are not required to input it for each deposit transaction.

To enable this feature, simply set up a USD Fiat Wallet by linking your bank account:

Please note that your bank account name must be the same as the name that’s associated with your Crypto.com App account.

The Instant Deposit feature will be enabled upon approval. You can link up to 5 bank accounts.

Please make sure your bank account name is the same as the name that appears on your Crypto.com App KYC documents, which you submitted when registering your account.

After enabling Instant Deposit by linking your bank account via Plaid, in the Crypto.com App, select on Transfer > Fiat > Deposit > Link Bank Account > Deposit Now > Enter the USD deposit amount > select the source bank account > tap on Confirm Deposit.

Important Note: Once an ACH Pull deposit has been initiated, it cannot be canceled.

You can also click the Max button on the deposit screen to view the maximum amount you can deposit on that day.

Pending Balance is your deposited funds that have not settled yet, as it takes up to 7 business days. Crypto.com provides you with these funds after you initiate a deposit, so you can start purchasing cryptocurrencies even when they are pending.

You will not be able to withdraw or transfer your funds from Crypto.com app wallets for 7 business days (day 0 being the day you initiated the deposit) after deposit if you make a cryptocurrency purchase using the Pending Balance.

You can buy all the cryptocurrencies that are listed in our app.

Your Pending Balance cannot be withdrawn through these channels for 7 business days after the deposit is initiated (day 0 being the day you initiated the deposit):

However, please keep in mind that if you have other funds that have been cleared/deposited with another method, you can use them on our platform. The instant deposit amount however stays available only for crypto purchases.

Please note:

Crypto.com does not accept physical checks or checks from bill pay services as a payment method to purchase cryptocurrency or to transfer cash into a user's USD fiat wallet. Any such checks received by Crypto.com will be voided and destroyed.

Available Balance is the funds in your USD Fiat Wallet that have settled, and are available to use for crypto purchases and withdrawal.

Pending Balance is your deposited funds that have not settled yet, as it takes up to 7 business days. Crypto.com provides you with these funds within minutes, so you can start purchasing cryptocurrencies even when they are pending.

In cases where you have used your Instant Deposit to purchase cryptocurrency, but the funds failed to settle, the amount will become an Outstanding Balance. Your Instant Deposit likely failed because of insufficient funds in your bank account. Please make sure you have more than the deposit amount in your bank account for at least 7 business days after initiating the deposit (day 1 is next business day after deposit) to prevent any errors due to insufficient funds in your bank account.

Scenario 1 - Available Balance is sufficient to purchase cryptocurrency

Scenario 2 - Available Balance is insufficient to purchase cryptocurrency

When cryptocurrency is purchased using a failed Instant Deposit and there is insufficient balance in your crypto and fiat wallets, withdrawal is restricted from the entire USD Fiat Wallet until Outstanding Balance is resolved.

You can view your Outstanding Balance by going to USD Fiat Wallet > Instant Deposit > Outstanding Balance. Buying cryptocurrencies will be disabled for you until the Outstanding Balance is settled.

You can resolve your Outstanding Balance by making another deposit from your bank account, using ACH Push, Wire Transfer, or by selling cryptocurrency into your USD Fiat Wallet.

If you have any questions, please email Customer Support at [email protected].

Crypto.com has the right to liquidate your assets and lock your account if your Outstanding Balance is not settled for longer than 24 hours. Crypto.com will liquidate crypto assets in the following sequence until all of your outstanding balance in USD is resolved:

For example:

Please reach out to Customer Support if you have any questions.

The feature could be disabled because you have an Outstanding Balance that you need to settle first. You can resolve your Outstanding Balance by topping up your USD Fiat Wallet using ACH Push, Wire Transfer, or selling some cryptocurrency into USD.

Another reason could be that we were unable to properly validate the transfer in order to allow an Instant Deposit. Please try again in a few moments or contact Customer Support at [email protected] for more information.

You cannot withdraw the deposited funds until your Instant Deposit is settled. The withdrawal restriction is lifted after 7 business days (day 1 is next business day after deposit).

The withdrawal restrictions apply to these outgoing channels:

If you are attempting to link a joint bank account following the steps in this FAQ and run into issues when trying to use the account, you may be required to provide additional verification information. Please reach out to our Customer Support team to assist.