Crypto.com offers a zero-fee way for users to top up their SGD Accounts via the FAST network through their own bank accounts. To be able to deposit SGD, you first need to set up a SGD Account.
How to deposit SGD via the FAST network?
In the Crypto.com App home screen, tap on Deposit > Cash, OR via Account > SGD Account > Deposit
Use the deposit information provided to create a beneficiary in your banking portal / app and transfer funds from your bank account to your Crypto.com account using the FAST network.
We will notify you once your bank transfer has been successfully deposited. Deposits via FAST are usually credited within a few seconds. You may use up to five bank accounts for your SGD Account.
1. In the Crypto.com App home screen, tap on Deposit > Cash, OR via Account > SGD Account > Deposit. |
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2. Use the deposit information provided to create a beneficiary in your banking portal / app and transfer funds from your bank account to your Crypto.com account using the FAST network |
3. We will notify you once your SGD bank transfer has been successfully deposited. Deposits via FAST are usually credited within a few seconds. |
How to submit Proof of Payment for the Deposit
We can only accept deposits from bank accounts opened under your own name. You may be asked to provide your bank statement as a proof of payment for the deposit to your Crypto.com SGD Account. Please note that the bank statement must meet the following criteria:
Issued in the past 90 days
Clearly shows the bank account holder’s full name, account number, the bank name and the transfer amount. Partially scanned, blurry or unclear documents will not be accepted
Supported file types: JPEG, JPG, PNG
Maximum file size: 10 mb
The steps to submit the proof of payment for the deposit are as follows:
You will receive an email and a push notification requesting for the proof of payment
On the Cash Balance screen, deposits that require proof of payment will appear as “Action Required”
Click on it and submit the document. You can take a photo, scan a document or choose from the library. At least 1 document is required to proceed
Once the document has been successfully submitted, the transaction status will change to “Under Review.” Please allow one to two business days for our team to process the document.
Your funds will be refunded if:
No document is submitted within seven days of the notification. You can then initiate another deposit using the same bank account or use another bank account
The deposit is received from an account that is not under your name
1. You will receive an email and a push notification requesting for the proof of payment |
2. On the Cash Balance screen, deposits that require proof of payment will appear as “Action Required” |
3. Click on it and submit the document. You can take a photo, scan a document or choose from the library. At least 1 document is required to proceed |
4. Once the document has been successfully submitted, the transaction status will change to “Under Review.” Please allow one to two business days for our team to process the document. |
Troubleshooting
There are a few things to remember when making a FAST transfer to your SGD Account:
Your Named Account: We can only accept transfers from bank accounts opened under your own name. 3rd party transfers will not be accepted (e.g. payments from your friends or family, customers, salary transferred by your employer, etc.)
We do not accept SGD transfers via 3rd party payments processing companies (e.g. Western Union, Wise, Stripe), or other crypto exchanges. Deposits must be initiated directly from your own bank account
Only SGD transfers via FAST will be accepted. If you made a deposit via GIRO or MEPS, kindly reach out to us via chat.crypto.com with your proof of payment to initiate a refund.
Common Issues: The most common reasons your bank transfer is on hold or is unsuccessful are:
The name on the bank account you transferred from does not match the name you used to register on Crypto.com
Your transferred funds came from a joint account
Your transferred funds came from a payments processing company (e.g. Western Union, Wise, Stripe, etc.) or from an unsupported institution such as a crypto exchange
Your transferred funds were not SGD via the FAST network
When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and ideally, the transaction itself.
What are the deposit limits?
Daily limits are 24-hour rolling:
Channel | Limit |
FAST | Maximum: $200,000 SGD per transaction |