All Collections Pay for Business - Merchant FAQ
Payment and Refund
How to Initiate Refunds / Partial Refunds to Customers?
How to Initiate Refunds / Partial Refunds to Customers?

Information on how to issue a refund in Pay for Business

Valter avatar
Written by Valter
Updated over a week ago

If you would like to initiate a refund, you can log in to Merchant Dashboard, select Payments, then click on the relevant transaction, and finally, click the “Refund” button and enter the refund amount.

  • For payments made using App, we will send the refund directly back to the customers' app account.

  • For on-chain payments, we will email the customer to ask for a valid wallet address before proceeding with the refund process. It takes some time before the customer provides the wallet address. Once we have the address, the refund will be processed.

Similar to payments, refunds are made in cryptocurrencies as well. As there could be price changes in the cryptocurrency paid, Pay guarantees the refund cryptocurrency amount to be the same value as the original pricing value (excluding blockchain network fees, if applicable)

If you need more information about refunds on the customer side, please refer to How to Get a Refund?

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