Can I add a card again after I have removed it?

Yes, you will be able to re-add your card to Google Pay again.


Will I see transactions on my phone?

Yes, the latest transactions made by any Google Pay Wallet enabled device will be shown.


Will a customer get a notification for declined transactions?

You will get notifications for both declined and successful transactions.


I'm receiving an error, “Card Not Added-Contact your issuer” message while adding card. What does this mean?

Your card is either closed, or you have entered wrong card details like wrong CVV or expiry date.


What if my phone is lost or stolen?

Android Device Manager will help you find, lock, and erase your phone. Also, you can simply search “Find my phone” and Google will show you where it is on a map.

You can also contact crypto.com through [email protected] or the in-app chat to suspend or disable your card on your device.


What if my physical card is lost or stolen?

You can block your card immediately in the Crypto.com app. Please contact us in the in- app chat for a card replacement.


Are there any limits or restrictions on Google Pay purchases?

Crypto.com virtual cards will not be able to purchase more than A$200 in Australia and NZ$200 in New Zealand.

For purchases over A$200, please request a physical card and activate it to receive a PIN.

If you have set any blocks or card controls in the app, these will also apply to your card in Google Pay.


How can I return or get a refund for items purchased using Google Pay?

  1. Find your store receipt.

  2. Bring the receipt and the item to the store.

  3. If the merchant asks you to swipe your card, hold the back of your phone to the contactless payment terminal.

    • For some returns, you might have to provide the last 4 digits of your virtual account number in. You can find your virtual account number on the card details screen in your Google Pay app. This is not your virtual card number in Crypto.com app.

Note: The retailer will let you know when you should expect your refund.


Do I need to add my card to Google Pay again if my card has been reissued, replaced, or upgraded?

Yes that would be necessary.


I have blocked or freezed my card. Can I still use it on Google Pay?

No, you will not be able to use your card on Google Pay. However, it may take up to 10 minutes for the cards in Google pay to appear as blocked on Google Pay.


Did this answer your question?