My account is compromised. What should I do?
If you suspect your account is compromised, you may reach out to our Customer Support Team at [email protected] to temporarily lock your account. This restricts access to your account and the withdrawal of your assets.
Via the email notification like the one shown below, click on the ‘lock your account now’ link and follow the instructions thereafter to lock your account.
Important: Once you have locked your account, you will not be able to log in to the Crypto.com Exchange, Crypto.com Exchange App, or Crypto.com App with your email address.
What will happen to my account after it is locked?
Once your account is locked, it will be affected in the following ways:
Transfers between the Crypto.com Exchange and App
Adding New Withdrawal Addresses
Spot and Margin Trading
Your affiliate or broker status will not be affected. You can continue to make user referrals, and all existing referrals will be processed.
How do I resume account access?
Please follow the steps below to resume account access:
Click Contact Customer Support in the Account Locked page or via the email notification you receive
2. Our Customer Support Team will unlock your account after verifying that you are its owner.
Please note that the process of unlocking your account may take several business days. Once your account is unlocked, you will regain access to your Crypto.com Exchange and App accounts. You will then be able to access the Crypto.com Exchange, Crypto.com Exchange App, and Crypto.com App again.