One-Button Lock: FAQ | Crypto.com Help Center

My account is compromised. What should I do?

If you suspect your account is compromised, you may reach out to Customer Support at [email protected] to temporarily lock your account, which restricts access to it and the withdrawal of your funds.

If you received an email regarding an unauthorized login attempt, click on the lock your account now link at the bottom of the email and follow the on-screen instructions to lock your account.

Important: Once you have locked your account, you will not be able to log in to the Crypto.com App with your email address.

** If you would like to lock your Crypto.com Exchange account, please email us at [email protected].

What will happen to my account after it is locked?

Once your account is locked, it will be affected in the following ways:

Feature	Status
Buy/Sell Crypto	Outstanding orders will be canceled New orders will not be allowed
Crypto Withdrawal	Pending withdrawals will continue to be processed New requests will not be allowed
Fiat Withdrawal	Pending withdrawals will continue to be processed New requests will not be allowed
Transfers Between the Exchange and App	Pending transfers will continue to be processed New requests will not be allowed
Whitelisting	Withdrawal address whitelisting will not be allowed Existing withdrawal addresses will be preserved
Crypto.com Visa Card	Card will be deactivated (Top-ups and purchases will be disabled)
Supercharger	Rewards for existing event participation will continue to be accumulated Participation in new events will not be allowed
Earn	Rewards for existing programs will continue to be accumulated Participation in new programs will not be allowed
CRO Staking	Staking rewards will continue to be accumulated
Referral and Affiliate Programs	Affiliate Program and Referral Program will not be affected
Missions	Diamond redemptions will be disabled
Target Price	New orders will not be allowed Pending orders will be canceled
Recurring Buy	New orders will not be allowed Pending orders will be executed and subsequent orders will be canceled
Crypto.com Pay	New Pay Your Friends transfers will not be allowed Pending transfers (transfers to a non-Crypto.com App user) will be canceled New Gift Card, Mobile Airtime, and Pay Checkout orders will not be allowed

How do I resume account access?

Please follow the steps below to resume account access:

Click the Contact Customer Support button on the Account Locked page or from the email you received.
Our Customer Support team will help you unlock your account after verifying that you are the owner.

Please note that the process of unlocking your account may take a few days.