My account is compromised. What should I do?
If you suspect your account is compromised, you may reach out to Customer Support at [email protected] to temporarily lock your account, which restricts access to it and the withdrawal of your funds.
If you received an email regarding an unauthorized login attempt, click on the lock your account now link at the bottom of the email and follow the on-screen instructions to lock your account.
Important: Once you have locked your account, you will not be able to log in to your Crypto.com App and Crypto.com Exchange account with your email address.
What will happen to my account after it is locked?
Once your account is locked, it will be affected in the following ways:
Transfers Between the Exchange and App
Crypto.com Visa Card
Referral and Affiliate Programs
How do I resume account access?
Please follow the steps below to resume account access:
Click the Contact Customer Support button on the Account Locked page or from the email you received.
Our Customer Support team will help you unlock your account after verifying that you are the owner.
Please note that the process of unlocking your account may take several business days. Once your account is unlocked, you will regain access to your Crypto.com Exchange and App accounts. You will then be able to access the Crypto.com Exchange, Crypto.com Exchange App, and Crypto.com App again.