Pay Rewards

What is Pay Rewards?

When using various functions under the Pay feature in our Crypto.com App, you are entitled to receive cash back in CRO.

These CRO cashbacks are branded as Pay Rewards.

How do I get Pay Rewards?

By purchasing gift cards or mobile airtime via the Crypto.com App using CRO as the payment method

OR

By sending CRO to friends via the Crypto.com App using CRO as the payment currency

OR

By using Pay Checkout via the Crypto.com App using CRO as the payment currency

PAY

Users with an active deposit term of 10,000 CRO or more in Crypto Earn (with tenure if 3 months)

OR

Staked 10,000 CRO or more in Crypto.com App

OR

Staked 10,000 CRO or more in Crypto.com Exchange

All other users

Pay Your Friends cashback

10% (monthly maximum of $5 USD per user)

Nil

Mobile Airtime Cashback

5%

2,5%

Gift Cards Cashback

2X

1X

Pay Checkout Cashback

2X

1X

Where can I check my Pay Rewards?

Under Referral & Cashback by tapping the Pay icon, located in the upper right hand corner of the homepage.

How much Pay Rewards do I receive from purchasing gift cards?

The amount of Pay Rewards granted depends on the category of the gift card you've purchased. You are also entitled to double cashback of up to 10% if you:

Details as follows:

Category

Pay rewards

Pay rewards for holders of:

More than 10,000 CRO in 3-months Earn Term

OR

Staked 10,000 CRO or more in Crypto.com App

OR

Staked 10,000 CRO or more in Crypto.com Exchange

Food & Beverage

5% of CRO spent

10% of CRO spent

Taxi

2,5% of CRO spent

5% of CRO spent

Grocery

2,5% of CRO spent

5% of CRO spent

Fashion

2,5% of CRO spent

5% of CRO spent

Games

2,5% of CRO spent

5% of CRO spent

Entertainment

2,5% of CRO spent

5% of CRO spent

Telecommunication

2,5% of CRO spent

5% of CRO spent

Transportation

2,5% of CRO spent

5% of CRO spent

General Retail

1,25% of CRO spent

2,5% of CRO spent

Hotels

1,25% of CRO spent

2,5% of CRO spent

Airlines

1,25% of CRO spent

2,5% of CRO spent

Gas & Diesel

1,25% of CRO spent

2,5% of CRO spent

Education

1,25% of CRO spent

2,5% of CRO spent

Financial Services

0% of CRO spent

0% of CRO spent

Please note that Crypto.com reserves the right, in its sole discretion, to determine which category a gift card falls under.

Pay Your Friends

How do I access Pay Your Friends?

How do I receive Pay Rewards from sending payments to my friends?

When you send CRO to your friends, you are entitled to receive Pay Rewards, up to USD $5 equivalent every month*.

Crypto.com App users will be rewarded with up to 10% cashback if he/she:

Details as follows:

PAY

Users with an active deposit term of 10,000 CRO or more in Crypto Earn (with tenure if 3 months)

OR

Staked 10,000 CRO or more in Crypto.com App

OR

Staked 10,000 CRO or more in Crypto.com Exchange

All other users

Pay Your Friends cashback

10% (monthly maximum of $5 USD per user)

Nil

Mobile Airtime Cashback

5%

2,5%

Gift Cards Cashback

2X

1X

Pay Checkout Cashback

2X

1X

What is the minimum transfer amount?

There is no minimum transfer amount. However, please note that Pay Rewards (measured in CRO) will only be granted if its fiat equivalent is greater than USD $0.01

How do you come up with my contact list on the Crypto.com App?

In order to use Pay Your Friends, you need to add the country codes manually to your friends' phone numbers.

What happens when I send a payment to a contact who is not a Crypto.com App user?

You will have a pending payment to your contact, and the payment is only completed when he or she successfully registers a Crypto.com account within seven days.

Crypto.com will send a SMS text message to your contact to notify him or her about this payment. If requirements are met, you may also receive a referral bonus.

Do the pending payments expire?

Yes, pending payments must be accepted within seven days. Expired payments will be given back to the sender. A SMS text message will be sent to the intended recipient whenever a payment has expired.

Can I cancel pending payments?

Yes, you can

  1. Select the pending payment transaction in the "Pay" section

  2. Tap "Cancel Payment"

  3. Confirm the cancellation

  4. An SMS text message will be sent to the intended recipient whenever a payment has been cancelled.

Pay - Mobile Airtime

What is Mobile Airtime?

Mobile Airtime is a new feature allowing you to top up a pre-paid phone number anywhere in the world with Pay.

Supported crypto that can be used to top-up: CRO, BTC, ETH, XRP & LTC.

How do I access Mobile Airtime?

Which countries and/or operators are supported?

We support many mobile operators worldwide. We can auto-detect whether the number is supported - just type in your number or your friend’s number and we’ll let you know if it's supported.

Note: Always check if the operator associated with your number is correct before confirming the purchase. You might have to manually choose the correct operator from the top right corner in the app.

Can I purchase mobile airtime for my friends and family?

Yes, you can. Just type in their number and we’ll let you know if the number can be topped up. Additional information provided to you after the purchase is completed can be forwarded to them.

I was told there may be a PIN required - where do I find this?

Some operators require a PIN code to activate the airtime top-up. We will let you know if this is required.

The PIN code can be found in the transaction’s details by selecting “How to Redeem?”. We will also email you a copy of the purchase, the PIN, and instructions to redeem.

Will this PIN expire?

Some PINs will have a validity date indicated clearly in your purchase details. Please follow the instructions provided to redeem before the PIN expires.

Are there any limits for mobile airtime purchases?

The maximum daily limit is a total of USD 1,000 or equivalent.

What happens when the currency is paid in non-USD?

The purchase will use the exchange rate provided by the vendor, which may be significantly different from the market rate. Please review and only confirm if you agree to the provided rate.

Does it work with post-paid numbers?

In most cases it does not. You can verify this by entering the phone number and continue with selecting an option to purchase. After you complete the passcode verification step, we will tell you whether or not the purchase was successful or unsuccessful. If it is unsuccessful, we will not debit your crypto.

What if I topped up the wrong phone number?

If the purchase was successful, then the phone number will be topped up accordingly. We cannot refund an order when it has been successfully delivered. Please review the phone number and details during the purchase process to prevent this from happening.

How do I get Pay Rewards?

By purchasing mobile airtime via the Crypto.com App, under Pay, and using CRO as the payment method. You are entitled to receive Pay Rewards, up to 5% per purchase.

Crypto.com App users will be double rewarded, receive 5% per purchase, if he/she:

Details as follows:

PAY

Users with an active deposit term of 10,000 CRO or more in Crypto Earn (with tenure if 3 months)

OR

Staked 10,000 CRO or more in Crypto.com App

OR

Staked 10,000 CRO or more in Crypto.com Exchange

All other users

Pay Your Friends cashback

10% (monthly maximum of $5 USD per user)

Nil

Mobile Airtime Cashback

5%

2,5%

Gift Cards Cashback

2X

1X

Pay Checkout Cashback

2X

1X

Gift Cards

How do I access gift cards in the Crypto.com App?

Where are gift cards available?

Selected gift cards can be used in the following countries:

Argentina

Australia

Austria

Belgium

Brazil

Bulgaria

Canada

Czechia

Denmark

Egypt

Finland

France

Germany

Greece

Hungary

India

Ireland

Italy

Japan

Luxembourg

Mexico

Netherlands

New Zealand

Norway

Philippines

Poland

Portugal

Qatar

Romania

Saudi Arabia

Singapore

Slovakia

Slovenia

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom of Great Britain and Northern Ireland

United States of America

Malaysia

Indonesia

Vietnam

Note: The gift card may be valid in the specified location only. Please check with the merchant to determine whether it can be redeemed elsewhere.

Tap on the country selector to change location.

Which brands are offered for the gift cards?

We offer popular brands covering the following categories:

  • Airlines

  • Hotels

  • Games

  • Fashion

  • Food & Beverage

  • General Retail

  • Entertainment

  • Taxi

  • Telecommunication

  • Grocery

  • Gas & Diesel

  • Transportation

  • Education

  • Financial Services

The extensive list of brands can be viewed in the Crypto.com App, under Pay.

More brands and locations will continue to be gradually added.

Which crypto are accepted for gift card purchases?

CRO, BTC, ETH, XRP & LTC

How do I get Pay Rewards?

By purchasing gift cards via the Crypto.com App, under Pay, using CRO as the payment method.

How much Pay Rewards do I receive from purchasing gift cards?

The amount of Pay Rewards granted depends on the category of the gift card you've purchased. You are also entitled to double cashback of up to 10% if you:

Details as follows:

Category

Pay rewards

Pay rewards for holders of:

More than 10,000 CRO in 3-months Earn Term

OR

Staked 10,000 CRO or more in Crypto.com App

OR

Staked 10,000 CRO or more in Crypto.com Exchange

Food & Beverage

5% of CRO spent

10% of CRO spent

Taxi

2,5% of CRO spent

5% of CRO spent

Grocery

2,5% of CRO spent

5% of CRO spent

Fashion

2,5% of CRO spent

5% of CRO spent

Games

2,5% of CRO spent

5% of CRO spent

Entertainment

2,5% of CRO spent

5% of CRO spent

Telecommunication

2,5% of CRO spent

5% of CRO spent

Transportation

2,5% of CRO spent

5% of CRO spent

General Retail

1,25% of CRO spent

2,5% of CRO spent

Hotels

1,25% of CRO spent

2,5% of CRO spent

Airlines

1,25% of CRO spent

2,5% of CRO spent

Gas & Diesel

1,25% of CRO spent

2,5% of CRO spent

Education

1,25% of CRO spent

2,5% of CRO spent

Financial Services

0% of CRO spent

0% of CRO spent

Please note that Crypto.com reserves the right, in its sole discretion, to determine which category a gift card falls under.

Where can I find my purchased gift cards?

All gift cards are in electronic form. It will be delivered both in-app and to your registered email.

Are there any limits for the gift card purchases?

The maximum daily limit is a total of USD 1,000 or equivalent.

Can I buy these gift cards for friends and family?

The gift card redemption instructions are sent to you in-app and via email. We do not send these to your friends and family on your behalf, but you can share the email with them once you have received it.

Will the gift cards expire?

There is no expiration date for US gift cards. For non-US gift cards, we will clearly state the expiration date in the email we send to you.

How do I track the balance on the gift cards?

Please contact the merchant directly for the latest available balance.

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