Deposits:
How do I activate USD fiat transfers?
USD fiat transfers can be activated in either the Wallet or Bank Transfer pages in the Crypto.com Exchange.
1. Wallet
Click Wallet in the left navigation panel and select Deposit in the USD row under the ‘Coin’ column
Choose Bank Transfer in the pop-up window that appears
You may be prompted to read and accept the Terms and Conditions if you have not done so already
USD fiat transfers will be activated once you have accepted the Terms and Conditions
You will be prompted to provide your bank account information for SWIFT transfers before you see the deposit details for this network. You must repeat this process if you want to use a different bank account in the future.
2. Bank Transfer
Click Bank Transfer in the left navigation panel and select the Transfer Method tab
Select Activate in the USD row
You may be prompted to read and accept the Terms and Conditions if you have not done so already
USD fiat transfers will be activated once you have accepted the Terms and Conditions
You will be prompted to provide your bank account information for SWIFT transfers before you see the deposit details for this network. Remember, you must repeat this process if you want to use a different bank account in the future.
Please contact your Account Manager if you are unable to activate USD fiat transfers after completing the steps above, or encounter any difficulties during this process.
How do I deposit USD from my bank account to my Crypto.com Exchange account via SWIFT?
After you have activated USD fiat transfers, navigate to the Wallet page
Click Deposit in the USD row under the ‘Coin’ column
Select Bank Transfer in the Fiat section
If you have not provided your bank account information, you will be prompted to do so.You will also need to make one USD deposit from the same bank account you’d like to link
If you have provided your bank account information before, you will be prompted to select the account that you’re depositing USD from. Please ensure that you select a SWIFT account.
Click View Deposit Details and make a bank transfer via SWIFT to the account shown in the ‘Deposit Details’ pop-up window. Please pay special attention to the Reference Code. This must be included in the notes of your fund transfer.
For seamless verification, please ensure you deposit USD from the bank account which you have selected, and your bank account name matches with your Crypto.com Exchange account’s legal entity name. If these details are incorrect, your deposit request may be rejected.
Please note that if you deposit from a bank account you have not registered with us, or make an error in the information provided when adding a bank account, you may have to contact our Customer Support team and provide additional information in order to process a refund.
Is there a fee to deposit USD to the Crypto.com Exchange?
No, Crypto.com does not charge institutional clients a deposit fee. However, your bank may apply a processing fee. Please reach out to your banking institution for more information regarding this processing fee.
Are there any SWIFT deposit limits for USD?
No, there is no upper deposit limit for institutional clients. However, the minimum amount required per deposit is US$500.
Please note that a US$40 administration fee will be applied to every return of an erroneous USD deposit.
How long do SWIFT deposits take to process?
Please note that your first deposit from a new bank account may take longer if it requires further verification.
Withdrawals:
How do I withdraw USD to my bank account via SWIFT?
USD withdrawals will be activated after you provide your bank account information and make one deposit from your linked bank account. Please refer to the Deposits FAQ section above to learn more about making this deposit.
After you have completed your first deposit and successfully linked your bank account, navigate to the Wallet page
Click Withdraw in the USD row under the ‘Coin’ column
Select Bank Transfer in the Fiat section
You will be prompted to pick the bank account which you wish to withdraw your USD to. Please ensure that you select a SWIFT bank account.
Enter the amount you wish to withdraw (Min.: US$500; Max.: US$1M daily)
Click Review Withdrawal
You will be prompted to provide or review the intermediary bank details of the bank which you have opted to withdraw your USD to
You can find these details in your bank’s official website or by contacting your bank’s customer support team
Review and confirm the intermediary bank details
Lastly, review and confirm your withdrawal request
Is there a withdrawal fee for USD via SWIFT?
Yes, Crypto.com charges institutional clients a withdrawal fee of US$45. This fee will be deducted from your withdrawal amount.
What are the withdrawal limits for USD?
The withdrawal limits for USD are as follows:
Daily withdrawal limit: US$5 million
Minimum amount per withdrawal: US$500
General Questions and Tips
How many bank accounts can I link to my Crypto.com Exchange account for USD transfers?
Up to five bank accounts can be linked to your Exchange account for USD transfers. You will have to unlink one if you have reached your account limit and would like to add a new one. Pending accounts count towards your maximum account limit. However, rejected accounts do not.
For institutional clients, the number of bank accounts linked to your Exchange account for EUR transfers does not count towards your USD bank account limit. If you already have five bank accounts linked to your Exchange account for EUR transfers, you will still be able to link up to five bank accounts for USD transfers.
How can I unlink a bank account?
Go to Bank Transfer via the left navigation panel to view your list of Verified, Pending, and Rejected bank accounts. You will see a Delete option next to the bank account. Click it to unlink that particular bank account.
Can I add a bank account and deposit USD from a non-bank provider account like Wise or PayPal?
No, you cannot deposit USD from a non-bank provider account such as Wise or PayPal. The deposit will be rejected and the account itself will not be added to your bank account list for withdrawal purposes. You will need to use a traditional bank account linked to your Crypto.com Exchange account for deposits and withdrawals.
What countries are USD transfers available in?
This feature is available in the following jurisdictions:
Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Cambodia, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Comoros, Cook Islands, Costa Rica, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Egypt, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kiribati, Kosovo, Kuwait, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montenegro, Montserrat, Nauru, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Niger, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Helena, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Spain, Sri Lanka, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Tajikistan, Trinidad & Tobago, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Wallis and Futuna, Western Sahara, Zambia
Please note that the list above is subject to change without prior notice depending on the applicable laws and regulations.