Crypto.com users can withdraw fiat from the app by selling crypto to their CAD wallet and transferring CAD funds from this wallet to their bank account(s).
Consistent with applicable regulations, users are required to have at least one successful CAD deposit to the Crypto.com App before we can transfer CAD funds back to the same bank account.
How to sell Crypto to Fiat?
Open the Crypto.com app
Tap on "Accounts"
Select "Fiat Wallet"
Select "Sell Crypto"
Select the cryptocurrency you'd like to convert to Fiat.
Select the 'Cash' option.
On the "Sell Cryptocurrency" screen, you can enter the amount you wish to convert. (If you tap on the field where you enter the amount, the app will suggest the maximum amount you can sell.)
You will see a confirmation window showing the actual current value of the coin in fiat money for 15 seconds. Please pay attention to that window as it shows the amount of fiat money you are getting for the coin at that time.
How to withdraw CAD?
In the Crypto.com App home screen, tap on the ≡ Menu button > Fiat Wallet or tap Accounts > Fiat Wallet. Tap Transfer > Withdraw > CAD
Browse through the withdrawal process and then tap on “Withdraw Now”
Choose your withdrawal email. Note: At least one successful deposit is required before being able to withdraw CAD
Insert your withdrawal amount, review and confirm the withdrawal request
Wait for our internal review and we will notify you once the withdrawal is processed
Note: If 2FA is not enabled, it will not be requested for Fiat withdrawals. If you have 2FA enabled, a 2FA process needs to be completed when you attempt to initiate a withdrawal.
1. In the Crypto.com App home screen, tap on the ≡ Menu button > Fiat Wallet or tap Accounts > Fiat Wallet. Tap Transfer > Withdraw > CAD |
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2. Browse through the withdrawal process and then tap on “Withdraw Now” | 3. Choose your withdrawal email. Note: At least one successful deposit is required before being able to withdraw CAD |
4. Insert your withdrawal amount, review and confirm the withdrawal request |
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How to find the question and answer if the withdrawal is a Q/A transfer?
You can view the question and answer from the transaction details screen by tapping on the withdrawal transaction log in the CAD Fiat Wallet screen. Alternatively, we will send you an email with the question and answer details for you to be able to claim the withdrawal in your banking app / portal.
How long does it take to see the withdrawal funds in my bank account?
All withdrawal requests are subject to an internal review which could take up to 1-3 business days. We will notify you via email and push notifications once the withdrawal is processed
Once the internal review is completed, we use the Interac Standard Transfer network as the default channel for transferring funds back to your bank account. Most transfers go through instantly, but it can take up to 30 mins for Interac to process the transfer
Why is CAD withdrawal not available for me yet?
Consistent with applicable regulations, users are required to have at least one successful CAD deposit to Crypto.com App before we can transfer CAD funds back to the same bank account. You may deposit via Interac Standard Transfer.
What are the withdrawal limits and fees?
Daily limits are 24-hour rolling and monthly limits are 30-day rolling
Channel | Daily Limit | Daily Transactions Limit | Monthly Limit | Monthly Transactions Limit |
Interac Standard Transfer | Minimum: $100 CAD Maximum: $25,000 CAD | 10 | $775,000 CAD | 30 |
There is a $1.99 CAD withdrawal fee per withdrawal
Prime users have a high max balance, withdrawal limits of $1M CAD daily and $30M CAD monthly, and can enjoy zero fee withdrawals.