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Fiat Wallet - EUR Withdrawal via SEPA
Fiat Wallet - EUR Withdrawal via SEPA
Information about EUR withdrawals via SEPA - activate, submit the request and common issues
Ezra avatar
Written by Ezra
Updated over a week ago

Crypto.com users can withdraw fiat from their App by selling crypto to their EUR wallet and transferring EUR funds from this wallet to their bank account(s) in SEPA

Due to compliance regulations, users are required to have at least one successful EUR deposit via SEPA to Crypto.com App before we are permitted to transfer EUR funds back to the same bank account.

How to sell Crypto to Fiat?

  1. Open the Crypto.com app

  2. Tap on "Accounts"

  3. Select "Fiat Wallet"

  4. Select "Sell Crypto"

  5. Select the cryptocurrency you'd like to convert to Fiat.

  6. Select the 'Cash' option.

  7. On the Fiat Wallet window, you can enter the amount you wish to convert. (If you tap on the field where you enter the amount, the app will suggest the maximum amount you can sell.)

  8. You will see a confirmation window showing the actual current value of the coin in fiat money for 15 seconds. Please pay attention to that window as it shows the amount of fiat money you are getting for the coin at that time.

How to submit a EUR withdrawal request?

  1. Go to “Fiat Wallet” from Super App Menu Button or the Accounts Menu.
    Tap “Transfer” > “Withdraw” > “Fiat” 

2. Tap on your EUR balance and “Withdraw EUR”

3. Browse through the submission process and withdrawal limits then tap on “Withdraw Now”.

4. Insert your withdrawal amount and select the bank account you are withdrawing funds to.

5. Review and confirm the withdrawal request.

6. Wait for our internal review and we will notify you once the withdrawal is processed.

How long does it take to see the withdrawal funds in my bank account?

  • Internal review: 3-5 working days (We will notify you via email and push notifications after our internal review).

  • Actual payment processing: 1-2 working days (Your Crypto.com transaction record will be shown as processed when withdrawal payment is sent to your bank account).

What is the fee to withdraw EUR from my Fiat Wallet in the Crypto.com App?

Crypto.com charges no fee for EUR withdrawal via SEPA Network but your bank may apply a processing fee.

Which cryptocurrencies can I sell to EUR?

You can see which cryptocurrencies are able to be sold to EUR by opening the Crypto.com App, tapping on "Trade", and then "Sell".

Why is EUR withdrawal not ready for me yet?

Due to compliance regulations, users are required to have at least one successful EUR deposit via SEPA network to Crypto.com before we are permitted to transfer EUR funds back to the same bank account.

You may activate this by:

  1. Setting up EUR wallet via SEPA 

  2. Deposit any amount in EUR via SEPA once to register your bank account*

*Banks from these countries are not supported for EUR withdrawals: Andorra, Cayman Islands, Cyprus, Gibraltar, Guernsey, Isle of Man, Jersey, Liechtenstein, Malta, Monaco

Why am I not able to submit my withdrawal request?

If you are seeing the “EUR Withdrawal is not ready for you yet” screen, please refer to the previous question above.

If you’re able to insert the withdrawal amount but not submit the request, it is likely that you have reached your daily/monthly maximum withdrawal limits.

Withdrawal Limits

  • Minimum (per request): EUR 80

  • Daily Maximum (24-hour rolling): EUR 100,000

  • Monthly Maximum (30-day rolling): EUR 500,000

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