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Fiat Wallet - AUD Withdrawal

Information about AUD withdrawals via NPP - activate, submit the request and common issues

Support Specialist avatar
Written by Support Specialist
Updated over a week ago users can withdraw fiat from the app by selling crypto to their AUD wallet and transferring AUD funds from this wallet to their bank account(s).

Due to compliance regulations, users are required to have at least one successful AUD deposit via NPP to App before we can transfer AUD funds back to the same bank account.

How to sell Crypto to Fiat?

  1. Open the app

  2. Tap on "Accounts"

  3. Select "Fiat Wallet"

  4. Select "Sell Crypto"

  5. Select the cryptocurrency you'd like to convert to Fiat.

  6. Select the 'Cash' option.

  7. On the "Sell Cryptocurrency" screen, you can enter the amount you wish to convert. (If you tap on the field where you enter the amount, the app will suggest the maximum amount you can sell.)

  8. You will see a confirmation window showing the actual current value of the coin in fiat money for 15 seconds. Please pay attention to that window as it shows the amount of fiat money you are getting for the coin at that time.

How to submit an AUD withdrawal request?

  1. Go to “Fiat Wallet” from Menu Button on the Home Screen or the Accounts Menu. Tap “Transfer” > “Withdraw” > “AUD”

  2. Tap on your AUD balance and “Withdraw AUD”

  3. Browse through the submission process and withdrawal limits then tap on “Withdraw Now”

  4. Insert your withdrawal amount and select the bank account you are withdrawing funds to

  5. Review and confirm the withdrawal request

  6. Wait for our internal review and we will notify you once the withdrawal is processed

Note: If 2FA is not enabled, it will not be requested for Fiat withdrawals. If a customer has 2FA enabled, a 2FA process needs to be completed when the customer attempts to initiate a withdrawal.

How long does it take to see the withdrawal funds in my bank account?

  • All withdrawal requests are subject to an internal review. We will notify you via email and push notifications after our internal review.

  • Once the internal review is completed, we use the NPP network as the default channel for transferring funds back to your bank account. However, for those accounts that reside in banks that do not support NPP transfers, we will use Direct Entry to transfer AUD back to your account.

Why is AUD withdrawal not ready for me yet?

Due to compliance regulations, users are required to have at least one successful AUD deposit via NPP network to before we are permitted to transfer AUD funds back to the same bank account.

You may activate this in two ways:

Why am I not able to submit my withdrawal request?

If you are seeing the “AUD Withdrawal is not ready for you yet” screen, please refer to the previous question above.

If you’re able to insert the withdrawal amount but not submit the request, it is likely that you have reached your daily/monthly maximum withdrawal limits.






AUD $100 / request


AUD $50,000/ day

(24-hr rolling)


AUD $250,000/ month

(30-day rolling)

Prime users can send up to $1M AUD daily and $30M monthly.

Which coins can be sold to AUD?

All tokens that support deposit and withdrawal are allowed to be sold into AUD.

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