Crypto.com now offers a zero-fee* and localized way for Canadian residents to top up their CAD wallet via e-transfer through their bank accounts.

*Please note that Crypto.com charges no fee for CAD deposits but your bank might apply a processing fee.

How to set up my CAD wallet?

  1. Go to “Fiat Wallet” from Super App Menu Button
  2. Tap on “+ Set Up New Currency” button
  3. Setup CAD
  4. Read and accept the Terms and Conditions for your CAD wallet
  5. Use the email provided to transfer directly through your bank
  6. Interact will send through an email with a unique reference number
  7. Input reference number in your Crypto.com CAD Wallet
  8. We will notify you once your bank transfer has been successfully deposited

How to deposit CAD?

Upon successful setup of the CAD wallet, you will see an information page with all the details necessary to transfer CAD from your bank account. This information can be also assessed via the “Deposit CAD” button in your CAD Fiat Wallet.

  1. Use the email provided to transfer directly through your bank
  2. You will then receive a unique reference number from Interac via email or bank alert
  3. Input reference number in your Crypto.com CAD Wallet
  • Please remember to input the reference number. Funds might be lost if the unique reference number is missing.
  • Only CAD transfers from bank accounts bearing the same name as you used to register Crypto.com App will be accepted
  • We currently only accept transfers from banks that support Autodeposit. Non-Autodeposits will be not be processed and refunds will take up to 30 days to appear in your bank account.

4. We will notify you once your bank transfer has been successfully deposited

What are the deposit limits?

Max. Balance for Fiat Wallet is: CAD$40,000

Min. deposit per transaction: CAD$100

Fiat Wallet

Daily Limit

Daily Transaction Limit

Monthly Limit

Monthly Transactions Limit

Deposit

$10,000

3

$40,000

30

** All in $CAD

Troubleshooting

There are a few things to remember when making a bank transfer to your Crypto.com App:

  1. Your Named Account: We can only accept transfers from bank accounts opened under your own name. 3rd party transfers (e.g. payments from your customers, salary transferred by your employer, etc.) will not be accepted. Specifically, we will not accept transfers from crypto exchanges (e.g. Kraken, Bittrex, etc.).
  2. Processing Time: It will take up to 1 business day to process your deposit.
    If you don’t see the funds in your app by that time, please email our support at [email protected] or use the in-app/website chat (you can find it in the Settings section).
  3. Common Issues: The most common reasons for your transfer being on hold are:
  • the name of your bank account does not fully match your name on our record
  • you sent the funds from a joint account
  • your transfer was not made from a bank, but a payments processing company
  • your transfer was not a CAD transfer or came from an unsupported institution (e.g. a crypto exchange)
  • You did not enter a correct reference number
  • We currently only accept transfers from banks that support Autodeposit. Non-Autodeposits will be not be processed and refunds will take up to 30 days to appear in your bank account.

When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and - ideally - the transaction itself.

  • Your bank may charge you transaction fees. Please check with your bank before proceeding.
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