Crypto.com now offers a zero-fee* and localized way for Canadian residents to top up their CAD wallet via e-transfer through their bank accounts.

*Please note that Crypto.com charges no fee for CAD deposits but your bank might apply a processing fee.

Note: Requires App Version 3.84 iOS/Android or later

How to set up my CAD wallet?

  1. Go to “Fiat Wallet” from Super App Menu Button
  2. Tap on “+ Set Up New Currency” button
  3. Setup CAD
  4. Enter your residential address, source of funds and occupation*

*You may be requested to upload a proof of address

How to deposit CAD?

Upon successful setup of the CAD wallet, you will see an information page with all the details necessary to transfer CAD from your bank account. This information can be also accessed via the “Deposit CAD” button in your CAD Fiat Wallet.

  1. Use the email provided to transfer directly through your bank
  2. Enter your identification number (located in the deposit screen) in the message/ description field for us to identify your deposit.


Example:

3. We will notify you once your bank transfer has been successfully deposited

  • Requires App Version 3.84 iOS/Android or later
  • Only CAD transfers from bank accounts bearing the same name as you used to register Crypto.com App will be accepted
  • We currently only accept transfers from banks that support Autodeposit, refer to the list below. Non-Autodeposits will be not be processed and refunds will take up to 30 days to appear in your bank account.

What if I forgot to enter the Identification Number?

If you forgot to enter the Identification Number in the message field when making the deposit, simply navigate to the Blue Box of the Deposit page and tap ‘Enter here’

1. Enter the 8 digit alphanumeric reference number which begins with CA (not the same as the Identification Number) that you received via email or bank alert

2. We will notify you once your bank transfer has been successfully deposited

How to locate my reference number for CAD deposits?

After completing the deposit from your sending bank, you should receive either:

1. An email in your inbox (to the email address registered with your sending bank) that contains your 6-10 digit alphanumeric reference number.

Email sample below:

It may take up to 30 minutes to receive this email from your bank. Please also check your spam folder.

OR

2. A message/notification in your sending bank’s message center in your online banking account (if you have turned off email notifications from your sending bank) that contains your 6-10 digit alphanumeric reference number

If you are unable to locate your reference number, please contact us via live chat or [email protected]. We will be able to help recover your reference number.

Note:

You only need to enter the Reference Number if your forgot to include the Identification Number in the message field when making your deposit

What are the deposit limits?

Max. Balance for Fiat Wallet is: CAD$40,000

Min. deposit per transaction: CAD$100

Fiat Wallet

Daily Limit

Daily Transaction Limit

Monthly Limit

Monthly Transactions Limit

Deposit

$10,000

3

$40,000

30

** All in $CAD

Troubleshooting

There are a few things to remember when making a bank transfer to your Crypto.com App:

  1. Your Named Account: We can only accept transfers from bank accounts opened under your own name. 3rd party transfers (e.g. payments from your customers, salary transferred by your employer, etc.) will not be accepted. Specifically, we will not accept transfers from crypto exchanges (e.g. Kraken, Bittrex, etc.).
  2. Processing Time: It will take up to 1 business day to process your deposit.
    If you don’t see the funds in your app by that time, please email our support at [email protected] or use the in-app/website chat (you can find it in the Settings section).
  3. Common Issues: The most common reasons for your transfer being on hold are:
  • the name of your bank account does not fully match your name on our record
  • you sent the funds from a joint account
  • your transfer was not made from a bank, but a payments processing company
  • your transfer was not a CAD transfer or came from an unsupported institution (e.g. a crypto exchange)
  • You did not enter a correct identification number or reference number
  • We currently only accept transfers from banks that support Autodeposit, refer to the list below. Non-Autodeposits will be not be processed and refunds will take up to 30 days to appear in your bank account.

Please contact us via live chat or [email protected] if you do not receive your unique reference number via email or bank alert.

When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and - ideally - the transaction itself.

  • Your bank may charge you transaction fees. Please check with your bank before proceeding.

Banks that support Autodeposit

Did this answer your question?