Crypto.com offers an easy and convenient way for Canadian residents to top up their CAD Wallets by requesting money from their bank accounts via the Crypto.com App. To be able to deposit CAD, you first need to set up CAD fiat wallet.
How to deposit CAD via Interac Request Money?
Upon successful setup of the CAD wallet, you will see a “Choose deposit method” screen with two options. This information can be also accessed via the Home screen Deposit > Fiat > CAD” OR via Account> Fiat Wallet > Transfer > Deposit > CAD.
From the App Home screen, tap Deposit > Fiat > CAD |
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Select “Interac Request Money” in the Choose deposit method screen
Choose your bank
Input the amount you want to deposit
Confirm deposit and enter your passcode
Tap “Authorise” on the Authorise Deposit screen
You will be redirected to your banking app / portal to approve the deposit.
1. Select “Interac Request Money” in the Choose deposit method screen | 2. Choose your bank |
3. Input the amount you want to deposit | 4. Confirm deposit and enter your passcode |
5. Tap “Authorise'' on the Authorise Deposit screen | 6. You will be redirected to your banking app / portal to approve the deposit |
Troubleshooting
There are a few things to remember when making an Interac Request Money transfer to your CAD Wallet:
Your Named Account: We can only accept transfers from bank accounts opened under your own name. 3rd party transfers will not be accepted (e.g. payments from your friends or family, customers, salary transferred by your employer, etc.)
We do not accept CAD transfers via 3rd party payments processing companies (e.g. Western Union, Wise, Stripe), or crypto exchanges.
You have 24 hours to approve the request money from your bank app / portal. The request will expire after 24 hours and you will need to create a new request
If you forget to tap on “Authorise'' on the Authorise Deposit screen, you can retrieve the link to go to your bank app / portal from your email. You must have received an email from Interac with the link
Common Issues: The most common reasons your bank transfer is on hold or is unsuccessful are:
The name on the bank account you transferred from does not match the name you used to register on Crypto.com
Your transferred funds came from a joint account
Your request has expired since it has been over 24 hours
When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and ideally, the transaction itself.
What are the deposit limits and fees?
Daily limits are 24-hour rolling and monthly limits are 30-day rolling.
Channel | Daily Limit | Daily Transactions Limit | Monthly Limit | Monthly Transactions Limit |
Interac Request Money | Minimum: $20 CAD Maximum: $25,000 CAD | 10 | Maximum: $1,000,000 CAD | 30 |
Crypto.com charges a 1% fee for Interac Request Money deposits (capped at $10 CAD) to cover our processing costs. Your bank may have additional fees.