[Important] This FAQ page applies to:

If you have an existing Crypto.com Card issued before 6 November 2024, 03:00 UTC and do not intend to upgrade to the Level Up Experience, please refer to this page instead.

As part of the Level Up programme, the Crypto.com Card comes with rewards that are designed to fit the needs of users who are always on the move.

Building on the existing travel rewards of the Crypto.com Card, which include Priority Pass™ airport lounge access and no overseas fees*, select cards offer:

*Subject to different card regions. Refer here for more fees & limits details.

**Maximum one reimbursement per merchant per month.

***Merchant rebates from Spotify and Netflix expire after six months upon card activation (card issuance for a virtual card) for new users with Royal Indigo, Jade Green, and Ruby Steel. Cardholders who have upgraded their Card tier or CRO locked up will enjoy the merchant rebate benefit(s) offered with the new Card tier for six months starting from the date of the upgrade. Merchant rebate benefits will not expire after six months for cardholders upgrading to the Icy White, Frosted Rose Gold, or Obsidian Cards, for as long as the cardholder maintains one of these cards.

The Level Up Lockup requirements for the Crypto.com Card are expressed in the local fiat currency equivalent.

For more information on Level Up Lockup rewards, refer to the Level Up Lockup rewards section below.

Whenever you lock up the required CRO for a card, you can enjoy various Level Up Lockup benefits, such as additional spending rewards, purchase rebates, and higher rates in Crypto Earn, depending on the card tier that you have locked up for.

Important:

For example:

The CRO equivalent of the transaction amount in USD will be deposited into your CRO Wallet, which will be reflected instantly with each eligible transaction.

The limit for the purchase rebates is as follows:

The rebate cap is reset on the first day of each month.

Transactions made under these merchant categories or channels are excluded from the Level Up programme: digital wallets, digital banking services, crypto exchanges, stored value products, money remittance services, security brokers/dealers, insurance sales, underwriting and premiums, tax payments, government services, financial institutions, POI funding transactions, quasi cash, money orders/wire transfers.

This offer is launched independently by Crypto.com, and there is no partnership between Crypto.com and the merchants in this offer. Crypto.com has the sole discretion to modify this offer at any time.

With an ongoing Level Up Lockup, cardholders will receive the extra spending rewards based on their card:

Note: You will not be required to lock up any CRO for Midnight Blue, as long as you opt in to the same, but you will not be awarded any card rewards.

Spending rewards at qualifying merchants eligible for purchase rebates will only be credited for amounts exceeding the maximum monthly purchase rebate. For example, if you spend US$39.99 on Netflix, you will enjoy US$13.99 in purchase rebates, and spending rewards on the remaining US$20.

*The monthly CRO rewards caps for Ruby Steel and Royal Indigo/Jade Green still apply.

Crypto.com Card spending rewards will be credited to your Crypto Wallet shortly after you've made an eligible purchase.

There is a monthly cap on spending rewards you can earn for your Crypto.com Card. For example, if you hold a Ruby Steel card, your monthly CRO rewards will be capped at US$25.

There is no monthly spending rewards cap for Icy White, Frosted Rose Gold, and Obsidian cards.

*Valid for new users or cardholders who upgraded on and after 6 November 2024.

Note: Monthly CRO Card rewards caps are reset at 00:00:00 UTC on the first day of each calendar month.

Level Up Lockup rewards are paid on a weekly basis, and the rates are as follows:

After the 365-day holding period, you will be able to unlock your CRO. Simply go to your Crypto Wallet in the App and tap the Unlock button.

Please note that by unlocking CRO, you will be unable to enjoy CRO Lockup rewards or benefits that come with Level Up Lockup, for example:

You will continue to enjoy non-lockup Crypto.com Card benefits (e.g., spending rewards of up to 2% for Icy White / Frosted Rose Gold / Obsidian Level Up), Airport Lounge Access, and fee-free ATM withdrawal limits).

Find out more about Level Up Lockup here.

Until further notice, the US$50 card re-issuance fee will be waived for cardholders who upgrade to a higher card tier by locking up the required amount of CRO.

Additional CRO rewards and benefits, together with Crypto.com Private Membership, tailored for our Obsidian, Frosted Rose Gold, and Icy White cardholders***

This builds on our existing benefits for these cardholders, which include up to 6.5% back on spending, and airport lounge access with a guest, Revisit them here.

I am an existing Crypto.com Cardholder, what will happen to my Purchase Rebates?

If you have an existing Crypto.com Card issued before 6 November 2024, 03:00 UTC, you will continue receiving the same merchant rebates and lockup benefits, as described here. As long as you are still in an active lockup period and within the validity timeframe, you will continue receiving the following rebates, no longer available for Level Up users:

The details listed in this Help Center article are intended for participants of the Crypto.com Level Up Experience after this date.

How do I sign up for these benefits?

Apply for a Crypto.com Card by downloading the Crypto.com App. Existing cardholders can upgrade to a higher card tier.

Do I need to change my current Spotify and Netflix plan in order to enjoy these benefits?

Visit the respective sites and pay for your subscription with your Crypto.com Card.* For existing users of Spotify and Netflix, go to the subscription and payment page to change your payment method to the Crypto.com Card.

Note: Enabling International Usage may be required.

How do I get my rebates for Spotify and Netflix?

Make your payment, as usual, using your Crypto.com Card. Crypto.com will deposit the CRO equivalent of the rebate into your CRO Wallet.

The user may immediately convert the CRO into other cryptocurrencies or fiat currencies.

Do I have to make recurring subscription payments using the Crypto.com Card?

Yes, you must make the payment or change the current payment method to the Crypto.com Card for the subscription in order to enjoy the rebates.

Do I have to have a certain balance on my card for the subscriptions?

You need to have a sufficient amount in your card balance for payment.