[Important] This FAQ page applies to:
Crypto.com App users who are not residents of the following territories: eligible states in the US*, UK, EEA, Switzerland, Australia, New Zealand, Argentina, Brazil, Colombia, Mexico, Peru, Bahrain, Oman, Saudi Arabia, UAE, Kuwait, Philippines, Taiwan, South Korea and Malaysia.
*Ineligible US states: New York, California, Maryland, New Jersey, South Carolina, and Wisconsin.
Users who are residents of the above territories may be eligible for the Level Up Staking program. Please refer to this page for further details on the Level Up Staking program.
Existing cardholders who applied for the Crypto.com Prepaid Debit Card before 6 November 2024, 03:00 UTC and who have not chosen to upgrade to the Level Up Experience may be ineligible for the Level Up Staking and/or Level Up Lockup programs. Please refer to this page or this page for further details on the applicable legacy Cardholder CRO Staking and CRO Lockup programs respectively.
You may also refer to your Crypto.com App account to determine which, if any, of the abovementioned programs is applicable to you.
What is Level Up?
Level Up lets you enjoy unmatched benefits across our product lines, empowering you to achieve your financial goals. Level Up members enjoy*:
Up to a 3% bonus on stock transfers**
Up to 7.5% rewards on idle cash balances in the first year (adjusted rates thereafter)
Up to 8% in uncapped rewards on Card spending in the first year (5% thereafter)
Up to est. 10.5% APY on your CRO deposits
Additional lifestyle benefits like priority customer support and exclusive experiences with our sporting partners, and more
To enjoy these benefits, you simply need to lock up CRO in the Crypto.com App.
*Terms and conditions apply. Availability, amount and terms may vary by jurisdiction (i.e. not available in Canada).
**Securities in the U.S. are only offered by Foris Capital US LLC and all related transfer offers are subject to Foris Capital US LLC’s sole discretion and Terms and Conditions. Foris Capital US LLC is an SEC-registered broker-dealer and member FINRA and SIPC.
Level Up Lockup Benefits
Locking up CRO in the Crypto.com App will give you the following benefits that corresponds to your Level Up tier:
Reserve one of our premium metal Crypto.com Prepaid Debit Cards
Crypto Wallet benefits i.e., purchase rebates, extra spending rewards for your Card
Higher reward rates for Crypto Earn
Level Up Rewards: Receive CRO at 4% p.a. for Jade or Indigo, 8.5% for Rose or Icy, and 9.5% for Obsidian
The rewards are paid on a weekly basis.
For details of the different benefits in relation to the lockup amount, please refer to the Crypto.com Prepaid Debit Cards section of our website.
For more details on rewards and benefits of the Level Up Programme, please refer here.
How do I lock up CRO in the Crypto.com App for Level Up?
Follow these steps to lock up CRO to join Level Up:
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Tap the Level Up button at the top of the home screen. | Tap anywhere to start. |
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Explore the different tiers and tap Continue to select your desired one. If you are applying for Jade/Indigo or Icy/Rose, you will need to select your Level Up colour and the design of your card. You can view the CRO Lockup requirements for each tier here. | Select the CRO Lockup method and tap Review Lockup. |
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Review the details and tap Confirm Lockup when you’re ready. | Proceed to finish applying for your Crypto.com Card by following the on-screen instructions. |
Can I increase the lockup amount to upgrade?
Yes. During the initial 365-day lockup period, you can increase the lockup amount by going to your Crypto Wallet and tapping the Upgrade button.
You will be prompted to add the difference between your existing lockup and the one you are upgrading to. For example, if you've currently locked up 2,000 CRO and would like to increase to 20,000 CRO, you will need to add 18,000 CRO.
The new lockup will reset the timer, and a new 365-day lockup period will start.
If you locked up CRO before 6 November 2024, 03:00 UTC, you may increase your lockup amount in order to qualify for the Level Up experience. You may also choose to do nothing and continue enjoying the benefits of your current card.
How do I unlock my CRO?
After the 365-day lockup period ends, you'll be able to unlock your CRO.
Simply go to your CRO Wallet and tap the Unlock button. Please note that you can only unlock your Level Up Lockup in full. By unlocking CRO, you will lose a number of benefits, depending on when you locked up your CRO:
Locked up CRO before 6 November 2024, 03:00 UTC:
Upon unlocking CRO, you will be downgraded and only enjoy non-lockup spending rewards based on your card tier:
Midnight | - |
Ruby | - |
Indigo / Jade | - |
Icy / Rose | 1% |
Obsidian | 2% |
Prime | 2% |
Additionally, you will lose the benefits that come with CRO Lockup, with the exception of airport lounge access.
Locked up CRO after 6 November 2024, 03:00 UTC:
Upon unlocking CRO, you will be downgraded to Midnight and lose a number of benefits that come with CRO Lockup, namely:
You will continue to enjoy non-lockup Crypto.com Card benefits, such as up to 1.5% rewards on idle cash balances, up to 1% bonus on Stocks transfers, and Referral Bonuses.
How do I lock up CRO again?
Simply tap the Level Up button on the home screen and follow the steps to lock up your CRO again. See the ‘How do I lock up CRO in the Crypto.com App?’ for details.
Note:
The new lockup will reset the timer and another 365 days period will start