For users whose MCO Visa Card is issued/delivered and have the SAME delivery address

Please contact our support team to request for a MCO Visa Card upgrade and they will assist you with this process. 

Kindly ensure there are enough MCO in your Crypto.com wallet for the preferred card tier.  The new stake will reset the timer and another 6-month period will start.

Your existing MCO card will need to be canceled before a new one can be issued. This will incur a card reissuing fee of SGD $50*.

*The reissuing fee, applicable to existing cardholders, will be deducted from your current balance prior to your MCO Visa Card being canceled.  Please top up your card wallet balance to SGD $50 if your current balance falls below this minimum amount.

For users whose MCO Visa Card is issued/delivered and have a NEW delivery address

Please contact our support team to request for a MCO Visa Card upgrade and they will assist you with this process. 

Your existing MCO card will need to be canceled before a new one can be issued. This will incur a card reissuing fee of SGD $50. After placing the card upgrade request with our support team, you can proceed as follows:

  1. Deposit, exchange and/or purchase the additional MCO Tokens required for the preferred card.

  2. Our support team will advise when you will be able to select your preferred MCO Visa Card in the App.

  3. Once notified, select your preferred MCO Visa Card and stake the required MCO, a 6-month lockup is applicable with each upgrade.

  4. Submit your new address proof.

  5. After the SGD $50 fee has been deducted and the existing card is canceled, the remaining balance on your existing MCO Card will be transferred to the new MCO Card once it has been issued. 

  6. Wait for the card issued update from our support team, typically in 2-3 business days.

  7. Your new MCO Visa Card will arrive 3-5 business days after it has been issued.

*The reissuing fee, applicable to existing cardholders, will be deducted from your current balance prior to your MCO Visa Card being canceled.  Please top up your card wallet balance to SGD $50 if your current balance falls below this minimum amount.

For users whose MCO Visa Card has yet to be issued

Proceed to the card page in App, select your new preferred card and press upgrade.**

**This feature is not available if you've already submitted your address proof.  Please contact our support team to assist with the upgrade process, if this applies.

Our support team will advise when you will be able to select your preferred MCO card.  Once notified, proceed as follows:

  1. Deposit and/or purchase the additional MCO required for the preferred card

  2. Select your preferred card and lock up the MCO for that tier

  3. Submit your address proof

  4. Check the card issuing status for updates

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