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How do I upgrade my Crypto.com Visa Card? (APAC)
How do I upgrade my Crypto.com Visa Card? (APAC)

Step-by-step process on how to upgrade your APAC Crypto.com Visa Card

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

Note: Depending on the jurisdiction you are based in, you will be required to either stake or lock up CRO tokens for 180 days.

How do I upgrade my Crypto.com Visa Card? (APAC)

1. Open the Card section in your Crypto.com App and click on the Card icon

2. Click on the Upgrade Card option

3. Select a Cro Lockup or Cardholder CRO amount and click on Continue

4. Review the Purchase & Stake or Hold Amount pop-up

5. Confirm the amount

6. The Lockup is complete or the Cardholder CRO Stake will be processed

7. Then a Pop-up will appear asking you to upgrade your card, select Proceed

8. Select the desired Card tier

9. The Upgrade is successfully requested!

Note

  • Requires App Version 3.50 iOS/Android or later.

  • The new lockup will reset the timer and another 6-month period will start.

  • Your new Crypto.com Visa card will have a different number. Please update related payment information accordingly i.e. Spotify, Netflix, etc. Please register a new Priority Pass account by following the steps here. Note that you need to use a different email address to register for a new Priority Pass membership.

  • You cannot upgrade your card if your submitted address proof is under review.  Please wait for the review to be completed before upgrading.

  • Ensure that your existing Crypto.com Visa Card is not frozen. Funds from your existing card cannot be transferred to your new card if it is frozen.

For Crypto.com Visa cardholders with a NEW delivery address

Please follow the steps above and contact our support team thereafter with the request for an address change.

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