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How to Set Up Your Exchange 2FA
How to Set Up Your Exchange 2FA

Information in regards to exchange two-factor authenticator (2FA) setup

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

As a security measure, enabling 2FA is required to manage your withdrawals, deposits, and your API keys on your Exchange account.

  1. Visit and select the Log In button (upper right-hand corner).

  2. Go to your Profile and select Security > Account Password and 2FA. Under 2-Factor Authentication, you will see the button to Enable 2FA.

  1. A screen will appear and provide you with more details. Below are steps to help you enable 2FA.

Step 1: Download and install the Google Authenticator or Authy app in App Store (for iOS) or Google Play (for Android).

Step 2: A QR code and 16-digit key will be shown on the page. Open your authenticator app and click the symbol【+】on the top right-hand side to scan the QR code, or you can manually enter the '2FA 16-digit key.'

Step 3: The 16-digit key will not be shown again and is unique for each setup. You will need the key to re-bind your account; otherwise, 2FA will need to be disabled and enabled again.

Step 4: In your app, you will see a 6-digit code. Enter the code into the Exchange 6-digit code field. Enable 2FA when ready.

How do I re-enable 2FA if I no longer have access to my authenticator app?

If you have stored the 16-digit code which was generated on the Exchange website when you enabled the Google Authenticator for the first time, you can re-enable your Authenticator by adding the key to the app manually.

If you haven't stored the backup key, you will need to reset your 2FA.

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