As a security measure, enabling 2FA is required to manage your withdrawals, deposits, and your API keys on your Exchange account.

  1. Visit and select the Log In button (upper right-hand corner). 

  2. Go to your Profile and select Security. Under 2-Factor Authentication, you will see the button to Enable 2FA

  3. A screen will appear and provide you with more details. Below are steps to help you enable 2FA. 

Step 1: Download and install the Google Authenticator or Authy app in App Store (for iOS) or Google Play (for Android). 

Step 2: A QR code and 16-digit key will be shown on the page. Open your authenticator app and click the symbol【+】on the top right-hand side to scan the QR code, or you can manually enter the '2FA 16-digit key.'

Step 3: The 16-digit key will not be shown again and is unique for each setup. You will need the key to re-bind your account; otherwise, 2FA will need to be disabled and enabled again. 

Step 4: In your app, you will see a 6-digit code. Enter the code into the Exchange 6-digit code field. Enable 2FA when ready. 

How do I re-enable 2FA if I no longer have access to my authenticator app?

If you have stored the 16-digit code which was generated on the Exchange website when you enabled the Google Authenticator for the first time, you can re-enable your Authenticator by adding the key to the app manually.

If you haven't stored the backup key, you will need to reset your 2FA.

How do I disable my 2FA Authentication?

The following steps outline the Disable 2FA Authentication Procedure.

Please note to avoid any unexpected issues or delays, your withdrawals may be disabled for 24 hours after successfully disabling 2FA Authentication.

  • Log In to your Exchange account

  • Go to Dashboard > Settings > Security

  • Under Account Password & 2FA, tap the toggle to turn off 2FA

  • You will receive a Disable 2FA prompt. You will receive an Enter Email OTP prompt. Check your registered email mailbox and enter the Email OTP or proceed with the magic link.

  • Enter your 2FA code from your authenticator.

    • Refer to the below instructions if your authenticator is unavailable.

  • A notification will appear to indicate “2FA Disabled”

2FA Authenticator not available?

The following steps outline the procedure to disable 2FA if 2FA is not available:

Please contact our customer support and provide us with the following information:

A photo of yourself holding a piece of paper with the following information handwritten on it.

  • Your first and last name

  • Today's date and year

  • You'll be requested to say additional authentication information upon contacting our customer support

Keep in mind that your face and the upper part of your torso should be visible in the photo.

  1. After verification, you will receive an email to your registered email address. Click on the magic link.

  2. After clicking on the magic link, it will direct you back to the Exchange Web and will request you to log back in for a successful reset.

** Resetting your Authenticator settings will disable your 2FA protection on both your Exchange account and the Main App account.

To help protect your account, please immediately remove the previous authentication key from your authenticator and re-enable 2FA once your 2FA has been reset.

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