As a security measure, enabling 2FA is required to manage your withdrawals, deposits, and your API keys on your Exchange account.

  1. Visit and select the Log In button (upper right-hand corner). 

  2. Go to your Profile and select Security. Under 2-Factor Authentication, you will see the button to Enable 2FA

  3. A screen will appear and provide you with more details. Below are steps to help you enable 2FA. 

Step 1: Download and install the Google Authenticator or Authy app in App Store (for iOS) or Google Play (for Android). 

Step 2: A QR code and 16-digit key will be shown on the page. Open your authenticator app and click the symbol【+】on the top right-hand side to scan the QR code, or you can manually enter the '2FA 16-digit key.'

Step 3: The 16-digit key will not be shown again and is unique for each setup. You will need the key to re-bind your account; otherwise, 2FA will need to be disabled and enabled again. 

Step 4: In your app, you will see a 6-digit code. Enter the code into the Exchange 6-digit code field. Enable 2FA when ready. 

How do I re-enable 2FA if I no longer have access to my authenticator app?

If you have stored the 16-digit code which was generated on the Exchange website when you enabled the Google Authenticator for the first time, you can re-enable your Authenticator by adding the key to the app manually.

If you haven't stored the backup key, you will need to reset your 2FA.

How do I reset my 2FA?

In the case you've lost your device, authenticator app, or lost access to your verified email, you may want to reset Two-Factor Authentication.

The following steps outline our 2FA reset procedure.

To reset 2FA Authenticator, please contact our customer support and provide us with the following information:

  1. Your registered email address

  2. A selfie of you holding a paper with the following handwritten on it:

  • Your name

  • Date of request

  • "Application for resetting 2FA Authenticator on”

Please ensure your face and the message are clearly visible.

** Resetting your Authenticator settings will disable your 2FA protection on both your Exchange account and the Wallet App account.

To help protect your account, please immediately remove the previous authentication key from your authenticator and re-enable 2FA once your 2FA has been reset.

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