All Collections App Private
How To Become A Private Member?
How To Become A Private Member?

Information about the Private membership and the entitled benefits

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

What is Private? Private* is a set of crypto-related services and benefits tailored for our Frosted Rose Gold, Icy White, or Obsidian cardholders which include:


Priority access to’s self-published research reports.

How do I get the research report?

The research report will be sent together with the monthly newsletter which is exclusive to Private users. 

Each month, we will write a “Feature Article” surrounding a special theme. While some other research reports (e.g. Survey, Data) will be accessible publicly through our research hub, the “Feature Article” will contain more in-depth insights and analysis and will only be accessible by Private customers.

Inheritance service

Assistance with estate handling related to assets.

How do I sign up for the inheritance service? 

No sign-up is needed. In case of the death of our users, beneficiaries should contact us, and we would advise the requirements based on the governing jurisdictions.

Access to top industry events Private members can enjoy access to top crypto industry events, with priority access given to Obsidian cardholders.

Whenever there are event tickets available, users will receive an email with a form to fill in their information to obtain the tickets.

Priority customer support Private members will receive priority assistance from our support team via in-app chat or email. 

Added Rewards & Benefits

Please refer here for additional rewards & benefits for our Obsidian, Frosted Rose Gold, and Icy White cardholders.

For more information on OTC block trades of CRO, please refer to the section below: Private - OTC Private Members* will have access to OTC block trades of CRO.

Why trade OTC?

For preferential rates on large-size trades of CRO.

When can I make a request for an OTC trade?

Monday to Friday, 09:00-16:00 HKT, excluding public holidays.

How does it work?

  1. Have sufficient funds in your App CRO wallet

  2. Contact our support team via the in-app chat (during the period stated above)

  3. Request for the amount of CRO with trading pair**

  4. Price quote*** with a reference number will be provided

  5. Once confirmed, the debit and credit of the funds in your App wallet will be completed usually within 1 hour.

** Price quotation requires sufficient funds in the app balance at the time of the request

***Price quoted has a validity of 3 minutes

Which trading pairs are supported?


What is the minimum amount per trade?

USD 100,000 equivalent

What is the maximum number of requests for a price quote?

3 times for the same trading pair per hour

Can funds be debited from my Exchange account?

OTC service is offered exclusively for our Wallet App users, therefore funds will strictly be debited and credited to the user’s app balance.

Please refer here to how to transfer funds from the Exchange to the App instantly and without fees.

*To enjoy the Private membership, users are required to be Frosted Rose Gold, Icy White, or Obsidian cardholders in the App.

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