Two-Factor Authentication (2FA) is an additional security layer to your passcode. With 2FA enabled on your Wallet, you will have to provide your 2FA code when performing certain actions on the app.
Crypto.com Onchain is using a Time-based One-time Password (TOTP) for Two-Factor Authentication, and it involves generating a temporary, unique one-time 6-digit code that only works for 30 seconds. To perform any actions that will affect your assets, you will need to enter this code besides the common password.
*Please note that the 2FA code on Crypto.com Onchain is a standalone code that’s different from the 2FA code shared by Crypto.com App and Exchange.
*Please note that when you are setting up 2FA on Onchain, this 2-factor-authentication is only applicable to the Onchain application that is on your device.
Which actions on the Crypto.com Wallet can enable 2FA?
Send crypto
Revisit recovery phrase
How do I set up 2FA?
You may set up 2FA during onboarding after creating your passcode or by navigating to Settings > Enable 2-Factor Authentication
Tap on [Enable 2-Factor Authentication]
Scan code with an authenticator app, or copy code to add it manually
Backup authentication code (optional as you always need to set-up your 2FA again on a new device)
Enter your 6-digit verification code from the authenticator app
See “2FA enabled” message
Please note that the 2FA code set-up on Crypto.com Wallet is standalone and separate from the shared 2FA code used by Crypto.com App and Exchange
Which authenticator app should I use?
Providing strong security and a great user experience remains a top priority for Crypto.com. We recommend Authy.
Authy generates 6-digit one-time-passcodes like other authenticator apps on the market, but in addition, offers the following features:
Multiple-device functionality: 2FA tokens automatically sync to any new device you authorize. And, if a device is lost, stolen, or retired, you can deauthorize it from any authorized device just as quickly.
Encrypted recovery backups: Authy takes advantage of encrypted backups in the cloud. In case you lose your phone, you can still access Authy accounts from other devices
Please note that we are supporting various authenticators, you can still use any other authenticators like Google Authenticator, and you can change to Authy at any time.
Read here to find out more about the differences.
How to disable my 2FA temporarily?
You can disable 2FA temporarily by simply toggling off in Settings after confirming with your 2FA code. Please note that disabling doesn’t mean deleting or resetting your 2FA. You can toggle on your 2FA again from settings to re-enable 2FA code as a second layer of security to your sensitive actions.
How to delete/reset my 2FA?
In the case, you have lost your device or authenticator app, or you may want to delete your 2FA when you no longer require the additional layer of security -
Ensure that you have backed up your 12-word recovery phrase of all your wallet(s) as you will need it to import your wallet(s) and access your balances again (each wallet has its own 12-word recovery phrase)
Delete and reinstall the Onchain App
Import your wallet(s) with the 12-word recovery phrase to access your funds again
Your 2FA settings should now be reset, please note that this action will also remove your connection to Crypto.com App if you have connected your Crypto.com Wallet to it.