Two-Factor Authentication (2FA) is an additional security layer to your passcode. With 2FA enabled on your Wallet, you will have to provide your 2FA code when performing certain actions on the app.

The Crypto.com Wallet is using a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code that only works for 30 seconds. To perform any actions that will affect your assets, you will need to enter this code besides the common password.

Which actions on the Crypto.com Wallet can enable 2FA?

  • Send crypto
  • Revisit recovery phrase

How do I set up 2FA?

You may set up 2FA during onboarding after creating your passcode or by
going to Settings > Protect Your Wallet

  1. Tap on [Enable 2-Factor Authentication]

2. Scan the code with an authenticator app, or copy the code to add it manually

3. Backup the authentication code (optional but it's needed to set-up your 2FA again on a new device)

4. Enter your 6-digit verification code from the authenticator app

5. Wait for the “2FA enabled” confirmation message

Please note that the 2FA code set-up on Crypto.com Wallet is standalone and separate from the shared 2FA code used by the Crypto.com App and Exchange.

Which authenticator app should I use?

Providing strong security and a great user experience remain a top priority for Crypto.com. We recommend Authy.

Authy generates 6-digit one-time-passcodes like other authenticator apps on the market but in addition offers the following features:

  • Multiple-device functionality: 2FA tokens automatically sync to any new device you authorize. And, if a device is lost, stolen, or retired, you can deauthorize it from any authorized device just as quickly.
  • Encrypted recovery backups: Authy takes advantage of encrypted backups in the cloud. In case you lose your phone, you can still access Authy accounts from other devices

We still support any other authenticators, like Google Authenticator. Feel free to explore the various authenticators in the market to find the one that meets your needs.

How to disable my 2FA temporarily?

You can disable 2FA temporarily by simply toggling off in Settings upon confirmation with your 2FA code.

Please note that disabling doesn’t mean deleting or resetting your 2FA. You can toggle on your 2FA again from settings to re-enable 2FA code as a second layer of security to perform relevant actions.

How to delete/reset my 2FA?

In the case you have lost your device, authenticator app, or wish to remove the additional layer of security associated with your 2FA, you will have to remove your wallet from the device to delete your 2FA registration.

Please be aware that this action will also remove your connection to the Crypto.com App, if you have already connected your Crypto.com Wallet to it.

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