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Fiat Wallet - CAD Deposit via Interac Standard Transfer
Fiat Wallet - CAD Deposit via Interac Standard Transfer

Information about CAD deposit methods, Interac standard transfer and common issues

Support Specialist avatar
Written by Support Specialist
Updated yesterday

Crypto.com offers a zero-fee* and a localized way for Canadian residents to top up their CAD Wallets via e-transfer through their bank accounts. To be able to deposit CAD, you first need to set up a CAD Wallet.

*Please note that Crypto.com charges no fee for CAD deposits via Interac Standard Transfer but your bank might. Please check with them accordingly.

What are the different CAD deposit methods?

Upon successful setup of the CAD wallet, you will see a “Choose deposit method” screen with two options. This information can be also accessed via the Home screen Deposit > Fiat > CAD” OR via Account> Fiat Wallet > Transfer > Deposit > CAD.

From the App Home screen, tap Deposit > Fiat > CAD

The two deposit methods are:

  1. Interac Request Money - See FAQ here

  2. Interac Standard Transfer

How to deposit CAD via Interac Standard Transfer?

  1. Select “Interac Standard Transfer” in the Choose deposit method screen

  2. Use the payment email provided and enter it into your online bank app or portal to transfer funds from your bank account to your Crypto.com account

  3. Enter your Crypto.com Identification Number (located in the deposit information screen) in the message/ description field for us to identify your deposit

  4. We will notify you once your bank transfer has been successfully deposited

1. Select “Interac Standard Transfer” in the Choose deposit method screen

2. Use the payment email provided and enter it into your online bank app or portal to transfer funds from your bank account to your Crypto.com account

3. Enter your Crypto.com Identification Number (located in the deposit information screen) in the message/ description field for us to identify your deposit

4. We will notify you once your CAD bank transfer has been successfully deposited

Alternative deposit details

As part of our robust CAD fiat deposit offering, you can choose which provider you want to use to make CAD Interac Standard transfers. From your CAD Wallet, select the alternative provider to access your alternative bank transfer details.

  1. On the CAD Bank Transfer screen, select the provider dropdown which will display either “DC Bank” or “Payper”.

  2. Select the alternative provider and confirm your selection to view your alternative bank transfer details.

At any time you may change between providers to use the bank transfer details of your choice to make CAD transfers directly from your bank account to your CAD Wallet.

1. On the CAD Bank Transfer screen, select the provider dropdown which will display either “DC Bank” or “Payper”

2. Select the alternative provider and confirm your selection to view your alternative bank transfer details

What if I forgot to enter the Crypto.com Identification Number?

Crypto.com Identification Number is the unique number assigned per user which the user must enter in the message/ description field when making the deposit from your bank app or portal. It allows us to identify your deposit. You can view your Identification Number in the CAD Bank Transfer screen.

  1. If you forgot to enter the Crypto.com Identification Number in the message field of your banking app / portal when making the deposit, simply navigate to the Deposit page and click ‘Tap here’

  2. Enter the 8 digit alphanumeric Interac reference number which begins with CA (not the same as the Crypto.com Identification Number) or 12 digit alphanumeric which begins with C1 that you received via email or bank alert

  3. We will notify you once your bank transfer has been successfully deposited

1. Navigate to the Deposit page and click ‘Tap here’

2. Enter the 8 digit alphanumeric Interac reference number which begins with CA (not the same as the Crypto.com Identification Number) or 12 digit alphanumeric which begins with C1 that you received via email or bank alert

How to locate my Interac reference number for CAD deposits?

After completing the deposit from your sending bank, you should receive either:

1. An email in your inbox (to the email address registered with your sending bank) that contains your 8 digit alphanumeric (begins with CA) / 12 digit alphanumeric (begins with C1) Interac reference number (it is case sensitive).

Email sample below:

It may take up to 30 minutes to receive this email from your bank. Please also check your spam folder.

OR

2. A message/notification in your sending bank’s message center in your online banking account (if you have turned off email notifications from your sending bank) that contains your 8 / 12 digit alphanumeric Interac reference number (it is case sensitive).

If you are unable to locate your Interac reference number, please contact us via live chat or [email protected]. We will be able to help recover it.

Note:

You only need to enter the Interac Reference Number if you forgot to include the Crypto.com Identification Number in the message field when making your deposit.

Troubleshooting

There are a few things to remember when making a bank transfer to your Crypto.com App:

  1. Your Named Account: We can only accept transfers from bank accounts opened under your own name. 3rd party transfers (e.g. payments from your customers, salary transferred by your employer, etc.) will not be accepted. Specifically, we will not accept transfers from crypto exchanges (e.g. Kraken, Bittrex, etc.).

  2. Common Issues: The most common reasons for your transfer being on hold are:

  • the name of your bank account does not fully match your name on our record

  • you sent the funds from a joint account

  • your transfer was not made from a bank, but a payments processing company

  • your transfer was not a CAD transfer or came from an unsupported institution (e.g. a crypto exchange)

  • You did not enter a correct Crypto.com identification number or Interac reference number

  • We currently only accept transfers from banks that support Autodeposit, refer to the list below. Non-Autodeposits won't be processed and refunds will take up to 30 days to appear in your bank account.

Please contact us via live chat or [email protected] if you do not receive your unique Interac reference number via email or bank alert.

When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and - ideally - the transaction itself.

  • Your bank may charge you transaction fees. Please check with your bank before proceeding.

Banks that support Autodeposit

What are the deposit limits?

Max. Balance for Fiat Wallet is: CAD$100,000

Daily limits are 24-hour rolling and monthly limits are 30-day rolling

Fiat Wallet

Daily Limit

Daily Transaction Limit

Monthly Limit

Monthly Transactions Limit

Deposit

Minimum: $20 CAD

Maximum: $25,000 CAD

10

Maximum: $1,000,000 CAD

30

Prime users will have a high max balance and deposits will be up to the sending institution’s limits.

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