Crypto.com users can withdraw CAD from the app by selling crypto to their CAD account and transferring CAD funds from this account to their bank account(s).
Consistent with applicable regulations, users are required to have at least one successful CAD deposit to the Crypto.com Account before we can transfer CAD funds back to the same bank account.
Note: If you have made a deposit prior to May 2024, a new deposit may be required for you to be able to withdraw CAD.
How to sell Crypto to CAD?
On the Crypto.com App,
From the Home screen, tap on quick actions Sell and select the cryptocurrency you wish to convert to CADSelect the “Cash” option.
On the Sell Cryptocurrency window, you can enter the amount you wish to convert. (If you tap on the field where you enter the amount, the app will suggest the maximum amount you can sell.)
Review and confirm your sell transaction. This screen will display the final value of the conversion from crypto to CAD. After 15 seconds this quote will expire and you will need to refresh the screen.
On the Crypto.com Website,
Click the Trade button on the top-right corner of the page.Select the coin you’d like to sell in your Crypto Wallet.
Review the transaction details and complete verification.
How to withdraw CAD?
On the Crypto.com App,
From the Home screen, tap Accounts > CAD Account > Withdraw. Browse through the withdrawal process and then tap on “Got it”.On the Crypto.com Website, on the Accounts page, under CAD Account, click on Withdraw.
Choose your withdrawal email. Note: At least one successful deposit is required before being able to withdraw CAD
Insert your withdrawal amount, review and confirm the withdrawal request
Wait for our internal review and we will notify you once the withdrawal is processed
Note: If 2FA is not enabled, it will not be requested for CAD withdrawals. If you have 2FA enabled, a 2FA process needs to be completed when you attempt to initiate a withdrawal.
1. On the Crypto.com App, from the Home screen, tap Accounts > CAD Account > Withdraw. Browse through the withdrawal process and then tap on “Got it”. |
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2. On the Crypto.com Website, on the Accounts page, under CAD Account, click on Withdraw. |
3. Choose your withdrawal email. Note: At least one successful deposit is required before being able to withdraw CAD |
4. Insert your withdrawal amount, review and confirm the withdrawal request |
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How to find the question and answer if the withdrawal is a Q/A transfer?
You can view the question and answer from the transaction details screen by tapping on the withdrawal transaction log in the CAD Cash Balance screen (on the Crypto.com App) or the CAD Account page (on the Crypto.com Website). Alternatively, we will send you an email with the question and answer details for you to be able to claim the withdrawal in your banking app / portal. The answer is your unique Crypto.com Identification Number that can be obtained from your deposit details as well.
App | App |
Website | Website |
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How long does it take to see the withdrawal funds in my bank account?
All withdrawal requests are subject to an internal review which could take up to 1-3 business days. We will notify you via email and push notifications once the withdrawal is processed
Once the internal review is completed, we use the Interac Standard Transfer network as the default channel for transferring funds back to your bank account. Most transfers go through instantly, but it can take up to 30 mins for Interac to process the transfer
Why is CAD withdrawal not available for me yet?
Consistent with applicable regulations, users are required to have at least one successful CAD deposit to your Crypto.com Account before we can transfer CAD funds back to the same bank account. You may deposit via Interac Standard Transfer or Interac Request Money.
Note: If you have made a deposit prior to May 2024, a new deposit may be required for you to be able to withdraw CAD.
What are the withdrawal limits and fees?
Daily limits are 24-hour rolling and monthly limits are 30-day rolling
Channel | Daily Limit | Daily Transactions Limit | Monthly Limit | Monthly Transactions Limit |
Interac Standard Transfer | Minimum: $100 CAD Maximum: $25,000 CAD | 10 | $775,000 CAD | 30 |
There is a $1.99 CAD withdrawal fee per withdrawal
Prime users have a high max balance, withdrawal limits of $1M CAD daily and $30M CAD monthly, and can enjoy zero fee withdrawals.