How can I buy a sales item?

You can purchase items that are available in primary sales (including ‘drops’) or secondary sales. Pay with a credit/debit card, your account balance, or with Crypto.com Pay - via the Crypto.com App or using a wallet that supports ERC20 tokens (e.g. Metamask, WalletConnect).

If you have accumulated some account balance, once you have connected your Crypto.com App account (KYC required), you can then use it to make purchases. For more information on Crypto.com App, please refer here.

Please note that you must have the same email address for Crypto.com NFT and Crypto.com App. If you use different email addresses, we recommend you to change the email address on App. You could click the gear icon located in the top left of the App homepage and then click into your profile to change your email address.

If you would like to use Crypto.com Pay, please click the ‘Crypto.com Pay’ button on the payment method page to proceed to checkout. You will then see a pop-up page with various wallet options. Once you have chosen your preferred wallet, please scan a pop-up QR code and/or follow the on-screen instructions to connect your wallet and complete the payment. Please visit our FAQ for more details.

As of April 9, 2021, transactions that are completed with Crypto.com Pay, will receive any future refunds in the same currency the transaction was made. However, refunds from being outbid are excluded. See the question “How are sales items priced?” for more details.

Is there any credit/debit card purchase limit?

We have a credit/debit card weekly purchase limit of $30,000 USD.

What is the queue system?

We have implemented a queueing system for limited-time drops in order to ensure stable performance and improve your purchase experience.

Fifteen minutes before the drop starts, you'll be taken to the queue. The system will bring you to the drop event on a first-come-first-served basis. Once you are redirected to the drop event page, you could start the purchase process with your credit/debit card or Crypto.com Pay.

When you are in the queue, please do not close the queue page. You will lose your spot in the queue if you leave the queue page. Please make sure you join the queue with only one tab. Don’t try joining the queue from multiple tabs or devices.

What currencies does Crypto.com NFT support for payment?

For payments with a credit/debit card, please check with your card issuer on the supported currency.

For payments with Crypto.com Pay, please refer to our FAQ for a full list of supported currencies on Crypto.com Pay.

How are sales items priced?

Sellers select one of 2 pricing models when they list an item for sale:

Fixed price model

  1. The seller sets a fixed price for the item.

  2. The buyer purchases the item at its fixed price.

Auction model*

  1. The seller puts an item up for auction by inputting the end date and minimum bidding amount.

  2. The buyer places a bid, which has to be higher than the previous highest bid by 5% or $10, whichever is higher. Bids can only be made in cryptocurrency through Crypto.com Pay (credit/debit cards not supported currently) and full payment is required upfront. If a bidder gets outbid, the amount will be refunded, which is subject to the exchange rate at the time of the refund. If the bidder is collecting the refund via Crypto.com App, the currency is based on the Pay Refund Currency inside the App settings. If the bidder is collecting the refund using other cryptocurrency wallets, the bidder can choose from a selection of currencies, with USDC being the default. Please note the highest bidder cannot cancel his/her bid.

  3. Sellers can choose to end the auction earlier by a) cancelling the auction, and the current top bidder gets a refund or b) terminating the auction early, and the current top bidder wins the bid**. When the auction ends, the current top bidder wins the bid. If it ends without any bids, the item goes back to "Not for sale" status

* Each edition can be a standalone auction, meaning that a collectible with 100 editions can at most have 100 auctions happening simultaneously.

** Auctions cannot be ended (cancelled or terminated early) by sellers within 24 hours prior to the expiration time.

What is a ‘drop’?

A ‘drop’ is a limited-time event, where you can purchase items directly from creators you like. We will publish our drop schedule regularly on our official social media channels. Registered users can also subscribe to email newsletters on upcoming drops.

Are there any fees for making purchases?

Buyers do not pay additional fees for making purchases. Simply select the NFT you like and pay the exact amount of the listed price.

For secondary sales, if you are a seller, a 5% processing fee will be deducted from the total purchase amount to cover the operational costs of the platform. In addition, royalties will be deducted and shared with the creator of the item. The exact amount of royalties (as a percentage of the total purchase amount) is decided by the creator.

How do royalties work?

Royalties are paid to the creator whenever their work is sold on the secondary market, allowing them to be recognised and compensated for their work.

When the creator puts an item up for sale, they can specify how much royalties to charge as a percentage of the listed price for each secondary sale. For example, if you set a 10% royalty, then you will get $500 when your work is sold on the secondary market for $5,000.

How do I withdraw my balance?

Click your account name in the top right corner and select ‘account activity’ to view your balance. You can then withdraw your balance to a Crypto.com App account (KYC required). Withdrawals in USDC are supported and more currencies are being added.

For more information on Crypto.com App, please refer here.

Please note that you must have the same email address for Crypto.com NFT and Crypto.com App for us to process your payout. If you use different email addresses, we recommend you to change the email address on App. You could click the gear icon located in the top left of the App homepage and then click into your profile to change your email address.

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