How can I buy a sales item?

You can purchase items that are available in primary sales (including ‘drops’) or secondary sales. Pay with a credit/debit card, your account balance, or with Crypto.com Pay - via the Crypto.com App or using a wallet that supports ERC20 tokens (e.g. Metamask, WalletConnect).

If you have accumulated some account balance, you can then use it to make purchases once you have connected your Crypto.com App account (KYC required). For more information on the Crypto.com App, please refer here.

Please note that you must have the same email address for Crypto.com NFT and Crypto.com App. If you use different email addresses, we recommend you to change the email address on the App. You can click the gear icon located in the top left of the App homepage and then click into your profile to change your email address.

If you would like to use Crypto.com Pay, please click the ‘Crypto.com Pay’ button on the payment method page to proceed to checkout. You will then see a pop-up page with various wallet options. Once you have chosen your preferred wallet, please scan a pop-up QR code and/or follow the on-screen instructions to connect your wallet and complete the payment. Please visit our FAQ for more details.

Is there any credit/debit card purchase limit?

We have different weekly limits for credit/debit card purchases depending on whether you buy directly from drops or from the marketplace.

Drop purchases:

  • $10,000 weekly card limit

Marketplace purchases:

  • $500 weekly card limit if your account is verified through SMS

  • $1,000 weekly card limit if your NFT account is connected to your Crypto.com App

  • $10,000 weekly card limit if your NFT account is connected to your Crypto.com App that is staking CRO and/or holds a Ruby Steel Crypto.com Visa Card (or higher card tier)

What is the queue system?

We have implemented a queueing system for limited-time drops in order to ensure stable performance and improve your purchase experience.

60 minutes before the drop starts, you will be taken into a waiting room with other users looking to purchase the drop. 10 minutes before the drop starts, people in the waiting room will be taken to the queue where queue numbers get assigned randomly before the beginning of the event. Once you are redirected to the drop event page, you can start the purchase process.

Those of you who join the queue after the numbers are assigned (i.e. later than 10 minutes before the drop begins) will be directly assigned a number at the back of the queue.

When you are in the queue, please do not close the queue page. You will lose your spot in the queue if you leave this page. Please make sure you join the queue with only one tab. Don’t try joining the queue from multiple tabs or devices.

What currencies does Crypto.com NFT support for payment?

For payments with a credit/debit card, please check with your card issuer on the supported currencies.

For payments with Crypto.com Pay, please refer to our FAQ for a full list of supported currencies on Crypto.com Pay.

How are sales items priced?

Sellers can select one of 2 pricing models when they list a collectible for sale:

Fixed price model

  1. The seller sets a fixed price for the item.

  2. The buyer purchases the item at its fixed price.

Auction model*

  1. The seller puts an item up for auction by inputting the end date and minimum bid amount.

  2. The buyer places a bid, which has to be higher than the previous highest bid by 5% or $10, whichever is higher. Please note the highest bidder cannot cancel his/her bid.

  3. Sellers can choose to end the auction earlier by a) canceling the auction, and the current top bidder gets a refund or b) terminating the auction early, and the current top bidder wins the bid**. When the auction ends, the current top bidder wins the bid. If it ends without any bids, the item goes back to "Not for sale" status

* Each edition can be a standalone auction, meaning that a collectible with 100 editions can at most have 100 auctions happening simultaneously.

** Auctions cannot be ended (canceled or terminated early) by sellers within 24 hours prior to the expiration time.

Are there tools to help me find NFTs most suited for me?

We offer a variety of filtering and sorting options in our marketplace, collection, and brand pages to find the best NFTs for you.

Filter Options:

Option

Description

Category

Filters collectible based on the genre of NFT. Categories include Art, Celebrities, Gaming, Sport, Music, Crypto or all of the above

Note: This filter is only available in the marketplace, and does not exist in brands or collections pages.

Curated/All Toggle

  • When this toggle is set to “Curated”, only collectibles initially sold from curated drops are displayed

  • When this toggle is set to “All”, all collectibles are displayed, even those that are self-minted by users and listed directly in the marketplace

Note: This toggle is only available in the marketplace, and does not exist in brands or collections pages.

Min Price

Takes each collectible’s edition currently listed at the lowest price* and only includes the collectible as part of the filtered results if this figure is above the applied min price

Max Price

Takes each collectible’s edition currently listed at the lowest price* and only includes the collectible as part of the filtered results if this figure is below the applied max price

Sorting Options:

Option

Description

Recently Listed

Sorts collectibles based on their auditions that were most-recently listed.

Newest

Sorts collectibles based on their creation date

Lowest Price (Buy Now)

Takes the price of each collectible’s edition listed at the lowest fixed price, and uses this figure as the basis to sort collectibles (from low to high)

Note:

  • When “Lowest Price (Buy Now) is applied, collectibles with no editions listed for fixed price will be filtered out of the results

Highest Price (Buy Now)

Takes the price of each collectible’s edition listed at the lowest fixed price, and uses this figure as the basis to sort collectibles (from high to low)

Note:

  • When “Highest Price (Buy Now)" is applied, collectibles with no editions listed for fixed price will be filtered out of the results

Lowest Price

Takes the price of each collectible’s edition currently listed at the lowest price* and uses this figure as the basis to sort collectibles (from low to high)

Highest Price

Takes the price of each collectible’s edition currently listed at the lowest price* and uses this figure as the basis to sort collectibles (from high to low)

Auction Ending Soon

Takes each collectible’s edition currently listed for auction with the soonest end time, and uses this end time as the basis for determining its order amongst other collectibles

Notes:

  • If “Auction Ending Soon” is applied, collectibles with no editions listed for auction will not be part of the filtered results

  • Please note that even if “Auction Ending Soon” is applied, when clicking into a collectible, you will still be directed to the edition of that collectible listed for the lowest price, rather than the edition listed for auction that is ending the soonest

Most Likes

Sorts collectibles based on its number of likes

Most Views

Sorts collectibles based on its number of views

* Takes into account both auction and fixed price listings. For editions listed for auction, the value of its current bid (or “starting bid”, if the edition has no bids yet) is considered

What is a ‘drop’?

A ‘drop’ is a limited-time event, where you can purchase items directly from creators you like. We will publish our drop schedule regularly on our official social media channels. Registered users can also subscribe to email newsletters on upcoming drops.

Are there any fees for making purchases?

Buyers do not pay additional fees for making purchases. Simply select the NFT you like and pay the exact amount of the listed price.

For secondary sales, if you are the seller, normally a 5% processing fee will be deducted from the total purchase amount to cover the operational costs of the platform. For secondary sales occurring from 13 October, 2021 (16:00 UTC) until 30 June, 2022 (23:59 UTC), however, users can enjoy a promotional rate of 1.99%.

In addition, royalties will be deducted and shared with the creator of the item. The exact amount of royalties (as a percentage of the total purchase amount) is decided by the creator.

How do royalties work?

Royalties are paid to the creator whenever their work is sold on the secondary market, allowing them to be recognized and compensated for their work.

When the creator puts an item up for sale, they can specify how much royalties to charge as a percentage of the listed price for each secondary sale. For example, if you set a 10% royalty, then you will get $500 when your work is sold on the secondary market for $5,000.

Note that royalties are fixed at 10% for resales of collectibles created directly by creators through the platform.

How do I withdraw my balance?

Click your account name in the top right corner and select "Account Activity" to view your balance. You can then withdraw your balance to your connected Crypto.com App account (KYC required). Withdrawals to the Crypto.com App account are in USDC.

For more information on Crypto.com App, please refer here.

Please note that you must have the same email address for Crypto.com NFT and Crypto.com App to connect the two. If you use different email addresses, we recommend you change the email address on the App. You could click the gear icon located in the top left of the App homepage and then click into your profile to change your email address.

Are there any considerations to be aware of when buying non-curated collectibles from non-curated creators?

You may buy non-curated items from non-curated creators as per usual.

However, please note that these items may not be pre-screened by Crypto.com and face the risk of being a prohibited sale item, as stated in our Sale Item Guidelines. This means that the item could be delisted if found to be in violation and that all transactions relating to such items shall be final and no refund shall be due.

These items shall also be prohibited from withdrawal for a period of 30 days from the date the non-curated user receives minting privileges.

When you attempt to purchase such items, you are asked to click a checkbox to acknowledge these considerations and that you have done your research into the origin of the items.

It is always suggested to research the creator and the item to make sure you are purchasing an NFT made by an established creator producing original works.

Refunds

When do refunds occur?

Refunds occur when you get outbid in an auction or when you paid for a collectible/pack in a drop but failed to get assigned one. How the funds are returned works differently depending on the initial method of payment.

  1. In the case of outbid:

    • If you used your NFT account balance, the money held up for the bid will be released back to your account.

    • If you paid via the Crypto.com App, the funds will return back to your App wallet, and the currency is based on the refund currency inside your Crypto.com App settings, with USDC being the default.

    • If you paid using an external wallet (i.e. Metamask), you will receive an email with a link to claim the refund, where you can choose to deposit the funds back to your Crypto.com App or to an external wallet. Claiming the refund this way may incur a processing fee.

    • If you paid using credit/debit card, the pre-authorised payment will be voided*. Please allow for up to 1 week for the funds to be released.

    *For auctions, users can only place bids with credit/debit card if the auction is ending within 96 hours.

  2. In the case of an order failure, where you paid for a collectible/pack in a drop but failed to get assigned one:

  • If you used your NFT account balance, the money held up for the purchase will be released back to your account balance.

  • If you paid via the Crypto.com App, the amount held up for the purchase will be released back to your App account wallet.

  • If you paid using an external wallet, you will receive an email with a link to claim the funds. Claiming the refund this way may incur a processing fee.

Please note that all refunds will be subject to the exchange rate at the time of refund in cases where the paid currency is different from the refund currency.

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