How can I buy a sales item?
You can purchase items that are available in primary sales (including ‘drops’) or secondary sales. Pay with a credit/debit card, your account balance, or with Crypto.com Pay - via the Crypto.com App or using a wallet that supports ERC20 tokens (e.g. Metamask, WalletConnect).
Regardless of primary sales or secondary sales, there are 2 pricing models for all our listings:
Buy Now
You can purchase an item at its fixed price.
Click “buy” or “buy now” to purchase a single item right away.
Click “add” or “add to cart” to add items to a shopping cart. Then, once you’re ready, click the shopping cart icon on the top right corner of the screen to review all your added items and begin the checkout process
Auction
You can place a bid on an auction item by inputting a bid amount which must be equal to or higher than the minimum bid amount.
The bid has to be higher than the previous highest bid by 5% or $10, whichever is higher. Please note the highest bidder cannot cancel his/her bid.
When the auction ends, the current top bidder wins the bid. If it ends without any bids, the item goes back to "Not for sale" status.
If you have accumulated some account balance, you can use it to make purchases once you have your Crypto.com App account activated (KYC required). For more information on the Crypto.com App, please refer here.
Please note that you must have the same email address for Crypto.com NFT and Crypto.com App. If you use different email addresses, we recommend you to change the email address on the App. You can click the gear icon located in the top left of the App homepage and then click into your profile to change your email address.
If you would like to use Crypto.com Pay, please click the ‘Crypto.com Pay’ button on the payment method page to proceed to checkout. You will then see a pop-up page with various wallet options. Once you have chosen your preferred wallet, please scan a pop-up QR code and/or follow the on-screen instructions to connect your wallet and complete the payment. Please visit our FAQ for more details.
Why are there unavailable items in my shopping cart?
An item that has been added to your shopping cart may become unavailable if it has already been purchased by another user or delisted by the owner. Please note that when you check out, items in your cart that have become unavailable will be excluded from your purchase.
How many items can I add to my shopping cart?
You can add as many as 20 items.
Why are the items I have purchased with a shopping cart not showing up all at once?
After you complete your payment, the system will attempt to obtain each cart item for you individually. Processing times of each NFT may vary depending on their origin chain and network usage. You will be informed of your order status via email throughout the process:
You will receive a payment confirmation email immediately after your purchase to confirm that we have received your order
Later on, you will receive a final confirmation email after the system has obtained all NFTs in your order
Is there any credit/debit card purchase limit?
We have different weekly limits for credit/debit card purchases depending on whether you buy directly from drops or from the marketplace.
Drop purchases:
$10,000 weekly card limit
Marketplace purchases:
$500 weekly card limit if your account is verified through SMS
$1,000 weekly card limit if you have an activated Crypto.com App account (KYC required)
$10,000 weekly card limit if you have an activated Crypto.com App account (KYC required) that is staking CRO and/or holds a Ruby Steel Crypto.com Visa Card (or higher card tier)
What is the queue system?
We have implemented a queueing system for limited-time drops in order to ensure stable performance and improve your purchase experience.
60 minutes before the drop starts, you will be taken into a waiting room with other users looking to purchase the drop. 10 minutes before the drop starts, people in the waiting room will be taken to the queue where queue numbers get assigned randomly before the beginning of the event. Once you are redirected to the drop event page, you can start the purchase process.
Those of you who join the queue after the numbers are assigned (i.e. later than 10 minutes before the drop begins) will be directly assigned a number at the back of the queue.
When you are in the queue, please do not close the queue page. You will lose your spot in the queue if you leave this page. Please make sure you join the queue with only one tab. Don’t try joining the queue from multiple tabs or devices.
What currencies does Crypto.com NFT support for payment?
For payments with a credit/debit card, please check with your card issuer on the supported currencies.
For payments with Crypto.com Pay, please refer to our FAQ for a full list of supported currencies on Crypto.com Pay.
How can I sell an item that I own?
Sellers can select one of 2 pricing models when they list a collectible for sale:
Fixed price model
The seller sets a fixed price for the item.
The seller can optionally set an expiration date, with a maximum of 6 months period from the listing date. If no expiration date is set, the listing will expire automatically 6 months after being listed.#
The buyer purchases the item at its fixed price.
# The expiration policy is effective from DDMMYYYY [Time]. Expired listings will be delisted from Crypto.com NFT, but may be relisted by the seller at any time. Any existing listings are applicable to the new policy, based on the following:
NFTs listed for six or more months as of the aforementioned effective date will expire and be delisted on the effective date. You are encouraged to relist such NFTs with a new price.
NFTs listed for less than six months as of the effective date will expire and be delisted at the end of the six months period from their listing date. You can view the expiration date below the ‘Cancel Listing’ button.
Auction model*
The seller puts an item up for auction by inputting the end date and minimum bid amount.
The buyer places a bid, which has to be higher than the previous highest bid by 5% or $10, whichever is higher. Please note the highest bidder cannot cancel his/her bid.
Sellers can choose to end the auction earlier by a) canceling the auction, and the current top bidder gets refund or b) terminating the auction early, and the current top bidder wins the bid**. When the auction ends, the current top bidder wins the bid. If it ends without any bids, the item goes back to "Not for sale" status.
* Each edition can be a standalone auction, meaning that a collectible with 100 editions can at most have 100 auctions happening simultaneously.
** Auctions cannot be ended (canceled or terminated early) by sellers within 24 hours prior to the expiration time.
Are there tools to help me find NFTs most suited for me?
We offer a variety of filtering and sorting options in our marketplace, collection, and brand pages to find the best NFTs for you.
Filter Options:
Option | Description |
Listing Type | Filters collectible based on the listing type.
When the “Buy Now” filter is applied, fixed priced collectibles available for purchase are displayed.
When the “Auction” filter is applied, collectibles under auction are displayed. |
Curation | Filters Curated and Non-Curated collectibles.
When the “Curated” filter is applied, whitelisted cross-chain collections and collectibles initially sold from curated drops are displayed.
When the “Non-Curated” filter is applied, collectibles from non-curated creators are displayed. |
Price | Filters collectible by price.
Minimum price takes each collectible’s edition currently listed at the lowest price* and only includes the collectible as part of the filtered results if this figure is above the applied min price.
Maximum price takes each collectible’s edition currently listed at the lowest price* and only includes the collectible as part of the filtered results if this figure is below the applied max price. |
Collections | Filters collectible by collection.
Enter collection name in the search bar and click collection checkbox to apply filter. |
Chain | Filters collectible based on the chain it was natively minted on. |
Category | Filters collectible based on the genre of NFT. |
Sorting Options:
Option | Description |
Most Relevant | Sort collectibles based on popularity
Note:
|
Recently Listed | Sort collectibles based on its listing time |
Newest | Sort collectibles based on when they were created |
Price: Low to High | Takes the price of each collectible’s edition currently listed at the lowest price* and uses this figure as the basis to sort collectibles (from low to high) |
Price: High to Low | Takes the price of each collectible’s edition currently listed at the lowest price* and uses this figure as the basis to sort collectibles (from high to low) |
Auction Ending Soon | Takes each collectible’s edition currently listed for auction with the soonest end time, and uses this end time as the basis for determining its order amongst other collectibles
Notes:
|
Most Likes | Sort collectibles based on its number of likes |
Most Views | Sort collectibles based on its number of views |
* Takes into account both auction and fixed price listings. For editions listed for auction, the value of its current bid (or “starting bid”, if the edition has no bids yet) is considered
What is a ‘drop’?
A ‘drop’ is a limited-time event, where you can purchase items directly from creators you like. We will publish our drop schedule regularly on our official social media channels. Registered users can also subscribe to email newsletters on upcoming drops.
Are there any fees for making purchases?
Buyers do not pay additional fees for making purchases. Simply select the NFT you like and pay the exact amount of the listed price.
For secondary sales, if you are the seller, a 1.99% processing fee will be deducted from the total purchase amount to cover the operational costs of the platform.
In addition, royalties will be deducted and shared with the creator of the item. The exact amount of royalties (as a percentage of the total purchase amount) is decided by the creator.
How do royalties work?
Royalties are paid to creators whenever their work is sold on the secondary market (resale), allowing them to be recognized and compensated for their work.
When curated creators put an item up for sale, they can specify how much royalties to charge as a percentage of the listed price for each secondary sale. For example, if the curated creator had set royalties at 10% for an NFT, then the NFT is sold on the secondary market (resale) for $5,000, then the curated creator will receive $500 as royalties.
For non-curated creators royalties are fixed at 10% for resales of collectibles created directly on the platform.
How do I withdraw my balance?
Click your account name in the top right corner and select ‘Account Activity’ to view your balance. You can then withdraw your balance to your associated Crypto.com App account (KYC required). Withdrawals to the Crypto.com App account are in USDC.
For more information on Crypto.com App, please refer here.
Please note that you must have the same email address for Crypto.com NFT and Crypto.com App to connect the two. If you use different email addresses, we recommend you to change the email address on the App. You could click the gear icon located in the top left of the App homepage and then click into your profile to change your email address.
Are there any considerations to be aware of when buying non-curated collectibles from non-curated creators?
You may buy non-curated items from non-curated creators as per usual.
However, please note that these items may not be pre-screened by Crypto.com and face the risk of being a prohibited sale item, as stated in our Sale Item Guidelines. This means that the item could be delisted if found to be in violation and that all transactions relating to such items shall be final and no refund shall be due.
These items shall also be prohibited from withdrawal for a period of 30 days from the date the non-curated user receives minting privileges.
When you attempt to purchase such items, you are asked to click a checkbox to acknowledge these considerations and that you have done your research into the origin of the items.
It is always suggested to research the creator and the item to make sure you are purchasing an NFT made by an established creator producing original works.
What’s a verified creator or collection?
To help users identify genuine creators and collections, blue checkmark badges are added to indicate that Crypto.com NFT has verified their authenticity.
Can I get my user account or collection verified?
Account and collection verification is currently reviewed and approved by internal staff only. A collection verification application process will be made available in the near future.
Refunds
When do refunds occur?
Refunds occur when you get outbid in an auction or when you paid for a collectible/pack but failed to get assigned one. How the funds are returned works differently depending on the initial method of payment.
In the case of outbid:
If you used your NFT account balance, the money held up for the bid will be released back to your account within 24 hours.
If you paid via the Crypto.com App, the funds will return back to your App wallet instantly, and the currency is based on the refund currency inside your Crypto.com App settings, with USDC being the default.
If you paid using an external wallet (i.e. Metamask), you will receive an email with a link to claim the refund, where you can choose to deposit the funds back to your Crypto.com App or to an external wallet. Claiming the refund this way may incur a processing fee. Refund ETAs depend on the chain the transaction was made.
If you paid using credit/debit card, the pre-authorised payment will be voided*. Please allow for up to 1 week** for the funds to be released.
*For auctions, users can only place bids with credit/debit card if the auction is ending within 96 hours.
**If not refunded after 7 days, please contact your bank.
2. In the case of an order failure, where you paid for a collectible/pack but failed to get assigned one:
If you used your NFT account balance, the money held up for the purchase will be released back to your account balance
If you paid via the Crypto.com App, the amount held up for the purchase will be released back to your App account wallet
If you paid using an external wallet, you will receive an email with a link to claim the funds. Claiming the refund this way may incur a processing fee.
Note that:
All refunds will be subject to the exchange rate at the time of refund in cases where the paid currency is different from the refund currency.
If you were not assigned an item after you paid for a shopping cart, you will get refunded almost immediately for that particular item only. You will get to keep all other assigned items from the same cart order.