How can I buy a sales item?

You can purchase items that are available in primary sales (including ‘drops’) or secondary sales. Pay with a credit/debit card, your account balance, or with Crypto.com Pay - via the Crypto.com App or using a wallet that supports ERC20 tokens (e.g. Metamask, WalletConnect).

If you have accumulated some account balance, you can then use it to make purchases once you have connected your Crypto.com App account (KYC required). For more information on the Crypto.com App, please refer here.

Please note that you must have the same email address for Crypto.com NFT and Crypto.com App. If you use different email addresses, we recommend you to change the email address on the App. You can click the gear icon located in the top left of the App homepage and then click into your profile to change your email address.

If you would like to use Crypto.com Pay, please click the ‘Crypto.com Pay’ button on the payment method page to proceed to checkout. You will then see a pop-up page with various wallet options. Once you have chosen your preferred wallet, please scan a pop-up QR code and/or follow the on-screen instructions to connect your wallet and complete the payment. Please visit our FAQ for more details.

Is there any credit/debit card purchase limit?

We have different weekly limits for credit/debit card purchases depending on whether you buy directly from drops or from the marketplace.

There is a $10,000 weekly purchase limit for drops. For marketplace purchases, the weekly limit is $500 if you verified your account through SMS, and $1,000 if you verified through connecting your NFT account with the Crypto.com App.

What is the queue system?

We have implemented a queueing system for limited-time drops in order to ensure stable performance and improve your purchase experience.

60 minutes before the drop starts, you will be taken into a waiting room with other users looking to purchase the drop. 10 minutes before the drop starts, people in the waiting room will be taken to the queue where queue numbers get assigned randomly before the beginning of the event. Once you are redirected to the drop event page, you can start the purchase process.

Those of you who join the queue after the numbers are assigned (i.e. later than 10 minutes before the drop begins) will be directly assigned a number at the back of the queue.

When you are in the queue, please do not close the queue page. You will lose your spot in the queue if you leave this page. Please make sure you join the queue with only one tab. Don’t try joining the queue from multiple tabs or devices.

What currencies does Crypto.com NFT support for payment?

For payments with a credit/debit card, please check with your card issuer on the supported currencies.

For payments with Crypto.com Pay, please refer to our FAQ for a full list of supported currencies on Crypto.com Pay.

How are sales items priced?

Sellers can select one of 2 pricing models when they list a collectible for sale:

Fixed price model

  1. The seller sets a fixed price for the item.

  2. The buyer purchases the item at its fixed price.

Auction model*

  1. The seller puts an item up for auction by inputting the end date and minimum bid amount.

  2. The buyer places a bid, which has to be higher than the previous highest bid by 5% or $10, whichever is higher. Please note the highest bidder cannot cancel his/her bid.

  3. Sellers can choose to end the auction earlier by a) canceling the auction, and the current top bidder gets a refund or b) terminating the auction early, and the current top bidder wins the bid**. When the auction ends, the current top bidder wins the bid. If it ends without any bids, the item goes back to "Not for sale" status

* Each edition can be a standalone auction, meaning that a collectible with 100 editions can at most have 100 auctions happening simultaneously.

** Auctions cannot be ended (canceled or terminated early) by sellers within 24 hours prior to the expiration time.

What is a ‘drop’?

A ‘drop’ is a limited-time event, where you can purchase items directly from creators you like. We will publish our drop schedule regularly on our official social media channels. Registered users can also subscribe to email newsletters on upcoming drops.

Are there any fees for making purchases?

Buyers do not pay additional fees for making purchases. Simply select the NFT you like and pay the exact amount of the listed price.

For secondary sales, if you are the seller, normally a 5% processing fee will be deducted from the total purchase amount to cover the operational costs of the platform. For secondary sales occurring from 13 October 2021 (16:00 UTC) until 31 December 2021 (23:59 UTC), however, users can enjoy a promotional rate of 1.99%.

In addition, royalties will be deducted and shared with the creator of the item. The exact amount of royalties (as a percentage of the total purchase amount) is decided by the creator.

How do royalties work?

Royalties are paid to the creator whenever their work is sold on the secondary market, allowing them to be recognized and compensated for their work.

When the creator puts an item up for sale, they can specify how much royalties to charge as a percentage of the listed price for each secondary sale. For example, if you set a 10% royalty, then you will get $500 when your work is sold on the secondary market for $5,000.

Note that royalties are fixed at 10% for resales of collectibles created directly by creators through the platform.

How do I withdraw my balance?

Click your account name in the top right corner and select "Account Activity" to view your balance. You can then withdraw your balance to your connected Crypto.com App account (KYC required). Withdrawals to the Crypto.com App account are in USDC.

For more information on Crypto.com App, please refer here.

Please note that you must have the same email address for Crypto.com NFT and Crypto.com App to connect the two. If you use different email addresses, we recommend you change the email address on the App. You could click the gear icon located in the top left of the App homepage and then click into your profile to change your email address.

Refunds

When do refunds occur?

Refunds occur when you get outbid in an auction or when you paid for a collectible/pack in a drop but failed to get assigned one. How the funds are returned works differently depending on the initial method of payment.

  1. In the case of outbid:

    • If you used your NFT account balance, the money held up for the bid will be released back to your account.

    • If you paid via the Crypto.com App, the funds will return back to your App wallet, and the currency is based on the refund currency inside your Crypto.com App settings, with USDC being the default.

    • If you paid using an external wallet (i.e. Metamask), you will receive an email with a link to claim the refund, where you can choose to deposit the funds back to your Crypto.com App or to an external wallet. Claiming the refund this way may incur a processing fee.

  2. In the case of an order failure, where you paid for a collectible/pack in a drop but failed to get assigned one:

  • If you used your NFT account balance, the money held up for the purchase will be released back to your account balance.

  • If you paid via the Crypto.com App, the amount held up for the purchase will be released back to your App account wallet.

  • If you paid using an external wallet, you will receive an email with a link to claim the funds. Claiming the refund this way may incur a processing fee.

Please note that all refunds will be subject to the exchange rate at the time of refund in cases where the paid currency is different from the refund currency.

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