Deposits of Unsupported Tokens

  • If a client has deposited a token that is not supported by Crypto.com, they may contact customer support for assistance in retrieving the funds. Fund retrieval may not be possible in some cases.

Deposits with Incorrect or Missing Addresses / Tags / Memos

  • If a user has submitted a deposit with an incorrect or missing address, tag, or memo, they may contact customer support for assistance in retrieving the funds. Fund retrieval may not be possible in some cases.

*Note: Please note a retrieval fee of up to USD150 may be charged for retrieving any missing crypto deposits, as determined by Crypto.com at its sole discretion and subject to change from time to time.

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