Deposits of Unsupported Tokens

  • If a client has deposited a token that is not supported by Crypto.com, they may contact customer support for assistance in retrieving the funds. Fund retrieval may not be possible in some cases.

Deposits with Incorrect or Missing Addresses / Tags / Memos

  • If a user has submitted a deposit with an incorrect or missing address, tag, or memo, they may contact customer support for assistance in retrieving the funds. Fund retrieval may not be possible in some cases.

*Note: Fund retrieval may not be possible in some cases or subjected to a processing fee in the cases where we can recover.

*Note: Please note that there is a 50USD retrieval fee when depositing from an external wallet with an incorrect memo or destination tag.

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