For your account's security, whenever you need changes to be applied or information regarding your account, our customer support team may ask you to provide us a photo of yourself, declaring specific information.

Photo Authentication Process

Take a photo of yourself holding a piece of paper containing the following information handwritten on it:

  • Your first and last name

  • Today's date and year

  • You will be asked to provide additional authentication information when contacting our customer service.

Keep in mind that it has to be clearly visible that you are holding the piece of paper. Your face, the upper part of your torso, and the arm should be visible in the photo, as well as the whole piece of paper.


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