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All About: KYC verification
All About: KYC verification

Information about documents needed for registration and registration process

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

During the registration process, we'll need you to provide us with your:

  • Full legal name

  • Picture of government-issued ID*

  • Selfie

Please note:  

Account opening is exclusively through the app therefore please don’t send us the required information by email or through the in-app chat.

*In the majority of the cases, the best document to use is your passport.  If you don’t have a passport, a National ID or a Driving License will usually suffice.
(US citizens and residents, however, are required to submit their state-issued driver's license or ID). 

Status After Submission 

Verification Pending
Description: Your application is pending our team's review

  • This is a case-by-case process and may take anywhere from a few hours to a couple of business days, depending on many factors (e.g. your country of application, nationality, quality of the pictures, etc.) 

If your status does not change within 3 business days, please contact Support through the in-app chat (Contact Support). You may be asked to provide us with additional information. 

Please be mindful of our instructions and never send us any personal information we did not request (including pictures, scans, PDFs, etc.)

Verification Incomplete
Description: An issue occurred with one or more of the above-listed elements in your application and we need you to repeat the process

  • Tap "Resubmit" and follow the ID/photo submission process again. If it happens 2-3 times and you’re not receiving any communication from us, please use the in-app chat to find out more about the issue.

Your Verification is Approved
Description: Your verification is complete and you can proceed to:

*Note: Depending on the jurisdiction you are based in, you will be required to either stake or lock up CRO tokens for 180 days.


Why do you need this information? 

Compliance is one of our core competence areas

What happens with my personal data?

Please refer to our Privacy Notice

The app won't scan my ID or take my photo?

Please try the manual upload feature if you have been unsuccessful in scanning your document and/or photo on your initial attempt.

The following steps will help you to go through the verification process faster:

  1.  Full Legal Name: Make sure that the name you type is the same as the one on the document you provide. If the document uses abbreviations or initials, please use your full names instead. Make sure there are no spelling mistakes

  2. Take a Good ID Picture: Take the picture of the ID in a well-lit environment.  Make sure all four corners of the document are visible and there are no reflections (if your phone’s flashlight is on, be sure to switch it off). Clean the lens, hold the phone steady, position the camera in a way that the picture frame touches the edges of the document – once it does, the picture will be taken automatically. After the picture has been captured, make sure that the information on it is legible. If you’re not sure of the quality, retake the picture before submitting it.

  3. Take a Good Picture: When taking the picture, hold the camera steady and follow the green dot with your eyes (this process uses video and photo camera), without turning your head. Try to remain still as much as possible – it won’t take long!

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