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Video Authentication
Video Authentication

Useful information on how to properly submit authentication resources, when required by our customer support.

Ezra avatar
Written by Ezra
Updated over a week ago

For your account's security, whenever you need changes to be applied or information regarding your account, our customer support team may ask you to provide us a video recording of yourself, declaring specific information.

Video Authentication Process

Take a video recording of yourself where you:

  • turn your head in profile and full frontal;

  • say “security verification for”;

  • say today’s date, including the year;

  • show the document you’ve used to register on the App.


  • A video with a size of up to 100 MB can be uploaded via in-app and web chat. If you are sending the video via email, you might have different size limitations depending on the provider.

  • You have to turn your head to at least one side so that your profile can be seen.

  • It has to be clearly visible that you are holding the document you’ve registered with. The document must be visible enough to confirm its validity.

  • You should be the only person in the video.

  • You can use the timer of your camera to help you complete the requirements above.

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