For your account's security, whenever you need changes to be applied or information regarding your account, our customer support team may ask you to provide us a video recording of yourself, declaring specific information.
Video Authentication Process
Take a video recording of yourself where you:
turn your head in profile and full frontal;
say “security verification for Crypto.com”;
say today’s date, including the year;
show the document you’ve used to register on the Crypto.com App.
Note:
A video with a size of up to 100 MB can be uploaded via in-app and web chat. If you are sending the video via email, you might have different size limitations depending on the provider.
You have to turn your head to at least one side so that your profile can be seen.
It has to be clearly visible that you are holding the document you’ve registered with. The document must be visible enough to confirm its validity.
You should be the only person in the video.
You can use the timer of your camera to help you complete the requirements above.