If you lost access to your registered phone number and cannot log in, you can update your number from the login screen should your account balance equal less than US$5,000.
Kindly note that the new phone number must have the same country code as your previous one.
Please follow the steps below to update your phone number:
On the login screen, enter your email to complete email verification
Tap Didn’t receive a code? > Change Phone Number. This option is only displayed for eligible users.
Complete passcode verification
4. Enter your new phone number and tap Continue
5. Input the SMS verification code sent to your new number
6. Continue to log in
If you lost access to your registered phone number but are logged in to your account, you can follow the steps below to update your number.
Kindly note that the new phone number must have the same country code as your previous one.
Go to Settings from the main menu
Tap Account > Personal Information > Phone
Tap the ‘Edit’ button
Complete passcode verification
Open the phone number update email sent to your inbox and click the Confirm Now button
Input the SMS verification code sent to your new phone number
If you wish to update other personal account information, like your address or name, please contact support at [email protected].