What are notification settings?
Notification settings allow users to control the alerts they receive from Crypto.com. These can include push notifications, in-app notifications, and email alerts. They enable users to customise which notifications they want to receive and how they are delivered.
Notifications can be delivered through three main ways:
Push Notifications: Alerts sent directly to your device's screen
In-App Notifications: Alerts you see while using the app
Email Notifications: Messages sent to your email address
How do I access notification settings?
In the Crypto.com App, tap Menu > Settings > Notifications
How can I enable or disable notifications?
To enable or disable notifications:
Go to Settings > Notifications in the Crypto.com App
Tap the notification category you want to manage
Turn the notifications on or off according to your preference
Can I customise notification preferences for specific events?
Yes, you are allowed to do so. You can customise your notifications for specific categories, such as Crypto.com product updates and offerings, price alerts, newsletters, and more. You can select which categories you want to be notified about in the notification settings.
Why should I manage my notification settings?
Managing your notification settings helps you control the flow of information and avoid being overwhelmed by unnecessary alerts. It also enhances your user experience by ensuring you only receive relevant and timely notifications.
What happens if I turn off all notifications?
If you turn off all notifications, you will no longer receive alerts from the app, which means you might miss important updates or messages. It’s recommended to selectively disable only those notifications you find irrelevant.
How do I know if notifications are enabled or disabled?
In your notification settings, you can see the status of each type of notification. There is a toggle switch that indicates whether notifications are turned on or off.
What should I do if I'm not receiving notifications?
Try the following if you're not receiving notifications:
Check if notifications are enabled in both the app settings and your device settings
Ensure that your device is connected to the internet
Make sure the app is updated to the latest version
Verify that notifications are not being blocked by the Do Not Disturb mode or other similar features on your device
How do I access the Email Preference Center?
Click the link provided in the footer of emails sent to you by Crypto.com to access the Email Preference Center. Once you have done so, you may then choose to unsubscribe from a topic or all future emails. The changes there will also be reflected in the Notification page of the Crypto.com App’s notification settings.
Why are service notices important and can I opt out of receiving service notices?
Service notices are essential for several reasons:
Timely information: We provide you with crucial updates that can affect the use of the service, such as scheduled maintenance, outages, or changes regarding your assets (e.g. Token Delisting, Suspension of Trading, or Token Migrations).
Increasing security: You are informed about security incidents, such as data breaches, which might require immediate action to protect your accounts.
Compliance and legal updates: Notifications about changes in terms of service or privacy policies help ensure that you are aware of your rights and any new obligations. Some services may become unavailable until we collect consent from you.
Operational efficiency: Keeping you informed helps prevent confusion and reduces the need for customer support inquiries related to unexpected changes or issues.
Service notices are mandatory due to their importance. These notifications ensure that users are always informed about critical issues and changes affecting their account or access to our services.
These FAQs provide a general overview of notification settings and how to manage them. For more specific guidance, you may reach out to chat.crypto.com.