If you have forgotten to enter the Crypto.com Identification Number when making a deposit, please follow the 2-step process to find your Interac reference number and then input the Interac reference number via the Crypto.com App
Step 1: Find your Interac reference number.
Step 2: Input your Interac reference number in the Crypto.com App.
Step 1 - Find your Interac reference number
After completing the deposit from your sending bank, you should receive either:
1. An email in your inbox (to the email address registered with your sending bank) that contains your 8-12 alphanumeric Interac reference number (beginning with CA or C1).
Email sample below.
It may take up to 30 minutes to receive this email from your bank. Please also check your spam folder.
OR:
2. A message/notification in your sending bank’s message center in your online banking account (if you have turned off email notifications from your sending bank) that contains your 8-12 alphanumeric Interac reference number (beginning with CA or C1).
If you are unable to locate your Interac reference number or it's not received via email/bank alert, please contact us via the in-app chat or at chat.crypto.com. We will be able to help recover it.
Step 2 - Input your Interac reference number in the Crypto.com App
If you forgot to enter the Crypto.com Identification Number in the message field of your banking app / portal when making the deposit, follow the steps below to input your Interac reference number. After you have entered the Interac reference number, we will notify you once your bank transfer has been successfully deposited.
2.1. From the Crypto.com App Home screen, tap Deposit > Fiat > CAD | |
2.2. Select “Interac Standard Transfer” in the Choose deposit method screen | |
2.3. Navigate to the Deposit page and click ‘Tap here’ | |
2.4. Enter the 8 digit alphanumeric Interac reference number which begins with CA (not the same as the Crypto.com Identification Number) or 12 digit alphanumeric which begins with C1 that you received via email or bank alert |