A withdrawal from the Crypto.com App is a transaction of transferring crypto from the Crypto.com environment to an external address (usually a wallet or an exchange). As all blockchain transactions - and contrary to sending crypto to another Crypto.com App user - they come with a fee. You can find the relevant withdrawal fee in the Fees & Limits section of the Settings in your Crypto.com App.
For security reasons, all Customers’ deposits are held in cold storage, therefore withdrawal requests - for all cryptos except XRP - are usually processed on the next business day. We are working on improving our infrastructure to make instant withdrawals possible.
To increase the security of your funds, we are requiring withdrawal address whitelisting every time you want to send crypto to a new address. To make a withdrawal, tap the SEND button on the app’s home screen, and then WITHDRAW at the top of the page that pops up. Click on the + button to add a new withdrawal address and select the crypto you wish to withdraw.
Type, paste or scan the withdrawal address (tap the blue QR code icon to scan the address), give your wallet a name and hit CONTINUE. You will receive an email to your registered email address asking you to confirm the address. Once done, you’re ready to go. Repeat the previous steps to get in the the list of your whitelisted addresses, select the address and enter the amount.
When entering the address, remember to remove any whitespace before or after the string of characters, or any other text that is not a part of the address (sometimes when you scan a QR code, it will add something like “ethereum:”; if you try saving it, you will get an error message “Invalid Address”).
Keep in mind that once your transaction is posted to the blockchain, we will not be able to stop or reverse it, so make absolutely sure the address you’re sending your coins to is correct.
Please see other sections for common issues associated with specific cryptos.
Withdrawal request confirmation
Once your withdrawal address is confirmed, you will receive a withdrawal request confirmation email - that means we have acknowledged receiving your request and will process it as soon as we can (usually no later than on the following business day). You will receive a separate notification, once the request is processed.
If you receive an email for an action you did not request (address whitelisting or crypto withdrawal), please contact our Support immediately (for speed, use the in-app chat, if possible - you can find it in the Settings, section: Contact Support). Our Staff will help you to disable crypto transactions (if necessary), attempt to stop the withdrawal request and change the passcode (we will need to verify your identity to do that).
As it is possible that your account has been compromised, you may want to change your Crypto.com login email at the same time (click on Profile, then tap the email address). You will need to have access to your current email address to complete this action.