[Important] This FAQ page applies to:
All users that do not reside in the US, Canada, Singapore, Malaysia, Hong Kong, Taiwan or Philippines. If you are a US, Canada, Singapore, Malaysia, Hong Kong, Taiwan or Philippines user, please refer to this page.
Users who applied for the Crypto.com Card on or after 6 November 2024, 03:00 UTC
Existing cardholders who have upgraded to the Level Up Experience.
If you have an existing Crypto.com Card issued before 6 November 2024, 03:00 UTC, 2024, please refer to this page instead.
What is Level Up Staking, and how is it different from Level Up Lockup?
Level Up Staking grants you various benefits for your Crypto.com Card, Crypto Wallet, and Crypto Earn. Refer to the ‘Level Up Staking Benefits’ section below for more details.
Under Level Up Staking, your CRO is staked on-chain, and you participate in securing the underlying blockchain (learn more in this University article). The reward rates for staking are dependent on the blockchain and may be subject to change.
Rewards are paid weekly to your Level Up Stake, thus compounding your rewards. The staking and unstaking processes require an activation and unbonding period, respectively. This feature is not available in all markets.
Level Up Lockup allows you to enjoy the same Crypto.com Card, Crypto Wallet, and Crypto Earn benefits as Level Up Staking. However, as your CRO is not staked on-chain, reward rates are set by Crypto.com based on market conditions. Additionally, rewards are not compounded.This feature is available in markets where staking is not available.
Who is eligible to participate in Level Up Staking?
All cardholders who are not in the following jurisdictions are eligible to participate in Level Up Staking.
Country | Country Code |
Canada | CA / CAN |
Guam | GU / GUM |
Hong Kong | HK / HKG |
Singapore | SG / SGP |
Puerto Rico | PR / PRI |
South Korea | KR / KOR |
United States | US / USA |
US Virgin Islands | VI / VIR |
Do I need to purchase more CRO to keep my current card tier under Level Up Staking?
Users with an existing Level Up Lockup who are eligible for Level Up Staking and have accepted the Level Up Staking Terms and Conditions will have their full CRO Lockup automatically converted to Level Up Staking at the end of their CRO Lockup holding period.
Level Up Staking Benefits
Level Up Staking in the Crypto.com App will give you the following benefits:
Reserve one of our premium metal Crypto.com Cards
Enjoy Crypto Wallet benefits, i.e., Purchase rebates, extra spending rewards for your Card
Higher rates for Crypto Earn
For users still undergoing the 365-day holding period under Level Up Lockup, the changes will go into effect after your holding period ends. Note that acceptance of the Level Up Staking Terms & Conditions is required to participate in Level Up Staking.
Refer to the table below for the estimated APRs under Level Up Staking. The reward rates provided are an estimation based on data from validators and are subject to change. The rewards you receive will be the final reward rates received from validators, less service fees charged by Crypto.com. Crypto.com does not guarantee any particular rate of return.
The Level Up Staking rewards will be credited to your Level Up Stake in your Crypto Wallet weekly, thus compounding your rewards.
Should you choose to unstake, an estimated unbonding period of 36 days applies, during and after which your CROs will not be eligible for any Level Up Staking rewards, and you will enjoy non-staking Crypto.com Card benefits.
Card Tier | Existing CRO Lockup Rewards | Service Fees* Charged on CRO Staking Rewards | New Level Up Staking Rewards (Estimated APR Net Service Fees*) |
Midnight Blue | N/A | N/A | N/A |
Ruby Steel | N/A | 100% | N/A |
Royal Indigo / Jade Green | 4% | 40% | 4% |
Frosted Rose Gold or Icy White | 8% | 0% | 7% |
Obsidian | 8% | 0% | 7% |
*Service Fees and estimated APR were on 3 November 2023.
For details of different levels of benefits in relation to the amount of Level Up Stake, please refer to the Crypto.com Card section of our website.
How do I stake CRO for Level Up Staking?
Once you have enough CRO in your CRO Wallet for your selected Crypto.com Card:
Go to the Card tab (bottom-right corner of the app)
Select your desired Crypto.com Card
Follow the on-screen instructions to stake CRO. You will be required to accept the Level UpStaking Terms & Conditions.
You need to have CRO in your Crypto.com App Crypto Wallet in order to participate in Level Up Staking, which you can do so by either:
Purchasing CRO in the Crypto.com App; or
Transferring CRO from a third-party wallet; or
Exchanging CRO from other cryptocurrencies in the Crypto.com App
How do I know if my CRO is staked?
To view the status of your Level Up Stake, go to your CRO Wallet and scroll down to view your transaction history.
Here’s what each staking status means:
Status | Description |
Pending | Your staking request is received by Crypto.com |
Activating | Crypto.com has accepted your staking request and your assets will be staked soon.
The Activating status will remain until your assets are staked on-chain.
Note: The staking frequency for Crypto.com depends on the individual blockchain's epoch cycles. |
Staked | Your assets are successfully staked and will start generating rewards. This is the final stage of your staking transaction. |
When should I stake CRO to secure the Crypto.com Card?
Level Up Stake will give you the staking benefits stated above.
You need to stake enough CRO for your metal Crypto.com Card. When the stake is made, we will review your application, and as soon as your card status is changed to Shipped, the card will be on its way to you.
Can I increase the Level Up Stake amount (upgrade)?
Yes. During the initial 365-day holding period, you can increase the amount of staked CRO by going to your CRO Wallet in the App and tapping the Upgrade button.
You will be prompted to add the difference between your existing stake and the one you are upgrading to. For example, if you have staked 2,000 CRO and would like to increase the amount to 20,000 CRO, you will need to add 18,000 CRO.
The new stake will reset the timer, and another 365-day holding period will start.
NOTE: If you upgrade your card, regardless of whether your current Level Up Lockup period is ongoing, you will be prompted to accept the Level Up Staking Terms & Conditions. Your current Level Uplockup will be replaced with Level Up Staking, and is subject to another 365-day holding period.
How do I unstake my Level Up Stake?
After the 365-day holding period is complete, you'll be able to unstake your CRO. Simply go to your CRO Wallet in the App and tap the Unstake button.
Note that you can only unstake your Level Up Stake in full. By unstaking CRO, you will be subjected to an estimated unbonding period of 36 days, which is imposed by the underlying protocol. During and after the unbonding period, you will be unable to enjoy Level Up Stake rewards or benefits that come with Level Up Stake, for example:
You will continue to enjoy non-staking Crypto.com Card benefits (e.g., spending rewards of up to 2% for Icy White / Frosted Rose Gold / Obsidian tiers), Airport Lounge Access, fee-free ATM withdrawal limits, and interbank exchange rates.
How do I know if my CRO is unstaked?
To view the status of your Level Up Unstake, go to your CRO Wallet and scroll down to view your transaction history.
Here’s what each unstaking status means:
Staking | Description |
Processing | Your unstaking request is received by Crypto.com |
Unbonding | Your stake is undergoing unbonding.
The time required for unbonding depends on the network and is outside Crypto.com's control. |
Unstaked | Your assets are unstaked, and they have been returned to your Crypto Wallet. |
How do I stake CRO for Level Up Staking again?
Users who have unstaked their CRO following the initial 365-day holding period can stake again at any time to enjoy Level Up Staking benefits.
Go to your CRO Wallet
Tap the Upgrade button (if you have an ongoing Level Up Stake) or the Stake button (if you do not have an ongoing Level Up Stake) and follow the on-screen instructions
Staking for a higher tier will make you eligible for that tier's Crypto.com Card benefits
There is an option to have it issued at the end of the upgrade process
Note:
Requires App Version 3.50 iOS/Android or later.
The new Level Up Stake will reset the timer, and another 365-day holding period will start.
Is my CRO at risk while it’s staked in the Crypto.com App?
When participating in Level Up Staking, your CRO is staked programmatically on the underlying blockchain via third-party node validators.
Please read the Level Up Staking Terms and Conditions carefully in relation to the risks of ‘slashing’, which may occur when the validator representing those assets incorrectly validates or fails to validate a transaction. As a result, there may be non-payment of validation rewards, and the staked assets may be subject to a penalty.
Please conduct your own due diligence before making any decision, including whether to participate in on-chain Staking and related transactions.