What is changing?
On 25th October 2026, the BRL Cash Account will no longer be available for Brazilian users on the Crypto.com App. Our Terms & Conditions for Brazil users have also been updated. Please review the updated terms here. By continuing to use the Crypto.com App after 25 October 2026, you confirm your acceptance of the updated Terms & Conditions.
How is my Crypto.com account affected?
The following Cash Account activities will not be available from 25th October on the Crypto.com App:
Deposit BRL from your personal bank account to your BRL Cash Account
Withdraw BRL from your BRL Cash Account to your verified personal bank account.
Trade BRL to crypto, or crypto to BRL.
Your existing Crypto.com App benefits are not affected. You can continue to:
Deposit, withdraw, and trade 400+ cryptocurrencies
Use your Crypto.com Pre-paid Visa Card for everyday purchases and rewards
What action do I need to take?
We strongly encourage you to take one of the following steps before 25th October 2026:
Convert your BRL - Convert your BRL balance to the crypto of your choice directly in the App before the closure date.
Withdraw BRL to your bank account - Transfer your BRL balance to your verified bank account before the closure date.
Review your existing Limit orders, Recurring Buy orders, and TWAP Orders funded by your Cash Account. All related open orders will be cancelled on 25 October 2026.
Any BRL balance remaining in your account after 25th October will be converted to USDC at the prevailing market rate and credited to your crypto wallet.
What happens if my staking/unbonding period ends after the BRL Account is discontinued?
Existing staking and unbonding terms and timelines will remain unchanged. If your unbonding period is completed after 25 October 2026, your crypto assets will remain available in your Crypto.com account and will not be affected by the discontinuation of the BRL Account.
However, once the BRL Account services are discontinued, you will no longer be able to convert or withdraw those assets directly in BRL through the local fiat services. If you wish to convert your crypto assets into BRL, you may transfer them to another wallet or service provider that supports BRL on- and off-ramp services, subject to the applicable terms and conditions of that provider.
How can I withdraw my BRL funds?
On the Crypto.com App, from the Home screen, tap Accounts > BRL Account > Withdraw. Choose the withdrawal method and follow the steps on the screen. You must have a verified bank account in order to withdraw your BRL balance.
Note: If your 2FA is not enabled, it will not be requested for withdrawals. If you have the 2FA enabled, a 2FA process needs to be completed when you attempt to initiate a withdrawal.
Visit the deposit and withdrawal FAQ for more details: https://help.crypto.com/en/collections/3489010-cash-account-brazil.
What happens if my crypto staking/unbonding period ends after the BRL Cash Account is discontinued?
Existing crypto staking and unbonding terms and timelines will remain unchanged. If your unbonding period is completed after 25 October 2026, your crypto assets will remain available in your Crypto.com account and will not be affected by the discontinuation of the BRL Cash Account.
However, once the BRL Cash Account is discontinued, you will no longer be able to convert those assets to BRL. If you wish to convert your crypto assets into BRL, you may transfer them to another wallet or service provider that supports BRL on- and off-ramp services, subject to the applicable terms and conditions of that provider.
How do I get help?
Our team is available to assist whenever needed. If you have any questions or need support at any stage of this process, please reach out to us at chat.crypto.com. We are ready to help.