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How to Deposit Crypto into the Crypto.com App?

How to Deposit Crypto into the Crypto.com App?

Information on crypto deposit settings and blockchain confirmations
Valery avatar
Written by Valery. Updated over a week ago

Which cryptocurrency deposits are accepted in the Crypto.com App?

Trying to deposit a non-supported token may result in the loss of tokens.

Refer to this article for the list of supported cryptocurrency deposits. Always make sure that you are sending your cryptocurrency to the correct address, as crypto transactions are irreversible.

If you’re making your first deposit to your Crypto.com App, try sending a small amount of crypto first to familiarize yourself with the process and make sure that everything works correctly.

How to Deposit Crypto?

In the Crypto.com App: 

  1. Tap on the "Transfer" button > “Deposit” > “Crypto”

  2. Select the cryptocurrency you want to deposit 

  3. A pop-up will appear with your deposit address and its QR code. 

Please note: 

  • Your deposit address for ETH and ERC-20 tokens* is exactly the same.

  • XRP, BNB, EOS & XLM, ATOM, BAND, CRO(Native), STX, KAVA, RUNE, and LUNC deposits require both the destination tag/memo and deposit address.

  • A destination tag is referred to as Memo Text or Memo ID in Stellar (XLM) terminology.

  • Stellar (XLM) "account merge" transfers are not supported and are not considered deposits.  Merging XLM accounts to Crypto.com will result in your funds being unrecoverable.

In your External Wallet: 

1. Copy and paste the address to your crypto wallet (or scan the QR code) as the receiving address (you can also send it to yourself or your friends by tapping the Share button). 

2. Select the amount of crypto you want to deposit and submit/broadcast the transaction. Remember that to transfer ERC-20 tokens, you must have some ETH in your wallet to pay the transaction fees.

Where is My Crypto Deposit?

Once the transaction is on the blockchain, it will take the following number of confirmations for the deposit to appear in your Crypto.com App: 

  • 1 confirmation for XRP, XLM, ATOM, BNB, EOS, ALGO

  • 5 confirmations for NEO

  • 6 confirmations for BTC. BCH

  • 12 confirmations for LTC, VET, ETH, and ERC-20 tokens

  • 15 confirmations for ADA

  • 30 confirmations for XTZ

  • 256 confirmations for ETH, USDC, MATIC, SUPER, and USDT on Polygon

  • 910 confirmations for FIL

  • 4000 confirmations for ETHW

  • 3000 confirmations for ETC

When it does, you will receive an email notification about the successful deposit.

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