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How to Deposit Crypto into the App?
How to Deposit Crypto into the App?

Information on crypto deposit settings and blockchain confirmations

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

Which cryptocurrency deposits are accepted in the App?

Trying to deposit a non-supported token may result in the loss of tokens.

Refer to this article for the list of supported cryptocurrency deposits. Always make sure that you are sending your cryptocurrency to the correct address, as crypto transactions are irreversible.

If you’re making your first deposit to your App, try sending a small amount of crypto first to familiarize yourself with the process and make sure that everything works correctly.

How to Deposit Crypto?

In the App: 

  1. Tap on “Deposit” > “Crypto”

  2. Select the cryptocurrency you want to deposit 

  3. A pop-up will appear with your deposit address and its QR code. 

Please note

  • Your deposit address for ETH and ERC-20 tokens* is exactly the same.

  • XRP, BNB, EOS & XLM, ATOM, BAND, CRO(Native), STX, KAVA, RUNE, and LUNC deposits require both the destination tag/memo and deposit address.

  • A destination tag is referred to as Memo Text or Memo ID in Stellar (XLM) terminology.

  • Stellar (XLM) "account merge" transfers are not supported and are not considered deposits.  Merging XLM accounts to will result in your funds being unrecoverable.

  • Please ensure BRC20 tokens are deposited into your newly generated Taproot address (starting with bc1p). Bitcoin Ordinals, including BRC20 tokens, deposited to your BTC address (starting with "3") may not be recoverable.

In your External Wallet: 

1. Copy and paste the address to your crypto wallet (or scan the QR code) as the receiving address (you can also send it to yourself or your friends by tapping the Share button). 

2. Select the amount of crypto you want to deposit and submit/broadcast the transaction. Remember that to transfer ERC-20 tokens, you must have some ETH in your wallet to pay the transaction fees.

Where is My Crypto Deposit?

Once the transaction is on the blockchain, it will take the following number of confirmations for the deposit to appear in your App: 

  • 1 confirmation for XRP, XLM, ATOM, BNB, EOS, ALGO

  • 2 confirmations for BTC

  • 4 confirmations for LTC

  • 5 confirmations for NEO

  • 6 confirmations for BCH

  • 12 confirmations for VET and ERC-20 tokens

  • 15 confirmations for ADA, BSC

  • 15 confirmations for CRO on Cronos and all CRC-20 tokens

  • 30 confirmations for XTZ

  • 64 confirmations for ETH, on ERC20

  • 256 confirmations for ETH, USDC, MATIC, SUPER, and USDT on Polygon

  • 910 confirmations for FIL

  • 3000 confirmations for ETC

  • 4000 confirmations for ETHW

When it does, you will receive an email notification about the successful deposit.

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