Which cryptocurrency deposits are accepted in the Crypto.com App?
Trying to deposit a non-supported token may result in the loss of tokens.
Refer to this article for the list of supported cryptocurrency deposits. Always make sure that you are sending your cryptocurrency to the correct address, as crypto transactions are irreversible.
If you’re making your first deposit to your Crypto.com App, try sending a small amount of crypto first to familiarize yourself with the process and make sure that everything works correctly.
How to Deposit Crypto?
In the Crypto.com App:
Tap on the "Transfer" button > “Deposit” > “Crypto”
Select the cryptocurrency you want to deposit
A pop-up will appear with your deposit address and its QR code.
Your deposit address for ETH and ERC-20 tokens* is exactly the same.
XRP, BNB, EOS & XLM, ATOM, BAND, CRO(Native), STX, KAVA, RUNE, and LUNC deposits require both the destination tag/memo and deposit address.
A destination tag is referred to as Memo Text or Memo ID in Stellar (XLM) terminology.
Stellar (XLM) "account merge" transfers are not supported and are not considered deposits. Merging XLM accounts to Crypto.com will result in your funds being unrecoverable.
In your External Wallet:
1. Copy and paste the address to your crypto wallet (or scan the QR code) as the receiving address (you can also send it to yourself or your friends by tapping the Share button).
2. Select the amount of crypto you want to deposit and submit/broadcast the transaction. Remember that to transfer ERC-20 tokens, you will need to have some ETH in your wallet to pay the transaction fees.
Where is My Crypto Deposit?
Once the transaction is on the blockchain, it will take the following number of confirmations for the deposit to appear in your Crypto.com App:
1 confirmation for XRP, XLM, ATOM, BNB, EOS, ALGO
5 confirmations for NEO
6 confirmations for BTC, BCH
12 confirmations for LTC, VET, ETH, and ERC-20 tokens
15 confirmations for ADA
30 confirmations for XTZ
40000 confirmations for ETC
When it does, you will receive an email notification about the successful deposit.