Please follow the steps outlined below to reset your App passcode.

  1. Tap Forgot Passcode?

Note: For security reasons, users with a combined balance more than USD $1000 equivalent will be required to go through the verification process with our support team. The following message will be displayed for these users.

2. Select your Date of Birth.


  • The app will be locked for 4 hours after 3 failed attempts

  • The passcode reset email will be sent to your registered email address

Please contact our support team if your app is locked, your email address and/or mobile number have changed.

3. Tap Open Email.

4. Find the reset email and use the "Log In" button there.

5. Type in a new passcode.

Did this answer your question?