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How to reset the passcode for App?
How to reset the passcode for App?

Steps to take if you have forgotten or would like to change your passcode in the App

Valery avatar
Written by Valery
Updated over a week ago

For security reasons, you are required to complete identity verification steps based on your account balance when resetting your passcode.

Resetting your passcode during login

Please follow these steps to do so:

  1. If you have forgotten your passcode and cannot log in to the App, please follow these steps:

    1. On the passcode screen at login, tap Reset Passcode

    If your account balance is below US$1,000:

    1. Under the mobile verification code field, tap Send

    2. Enter the SMS verification code sent to your mobile

    3. Input your date of birth

    4. Tap Continue

      Note: If you are having trouble with the steps above, you may tap Change Verification Method at the bottom of the screen to verify your identity another way. This option is available to selected users.

If your account balance exceeds US$1,000:

e. A pop-up will appear, notifying you that you are required to verify your identity to reset your passcode. Tap OK.

f. Follow the on-screen instructions to verify your identity

2. Open the passcode reset email sent to your inbox and tap the Log In Now button

3. Set a new passcode and confirm it

Resetting your passcode when you’re logged in

If you are logged in and have forgotten your passcode or would like to change it, please follow these steps:

  1. On the passcode input screen, tap Reset Passcode

  2. Follow the instructions outlined in ‘Resetting your passcode during login’ from step (2)

Alternatively, you can change your passcode in Settings:

  1. Go to Settings > Security > Change Passcode

  2. Enter your current passcode

  3. Enter your new passcode and confirm it

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