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How to reset the passcode for App?
How to reset the passcode for App?

Steps on how to reset App passcode

Valery avatar
Written by Valery
Updated over a week ago

Please follow the steps outlined below to reset your App passcode.

  1. Tap Forgot Passcode?

Note: For security reasons, users with a combined balance of more than USD $1000 equivalent will be required to go through the verification process with our support team. The following message will be displayed for these users.

2. Enter your Date of Birth and Verification Code

Remember to tap on “Send” to trigger the SMS with the Verification Code (SMS OTP).

Please note that you will be able to continue, only when you enter the SMS OTP (one-time-password) sent to your mobile phone number and your date of birth.


  • The app will be locked for 4 hours after 3 failed attempts

  • The passcode reset email will be sent to your registered email address

Please contact our support team if your app is locked, and your email address and/or mobile number have changed.

3. Tap Open Email.

4. Find the reset email and use the "Log In" button there.

5. Type in a new passcode.

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