About Trusted Device

Trusted Device is a security feature that serves to enhance the protection of your Crypto.com App account.

Each of your devices has a 'trusted status' to indicate if it is a 'Trusted Device' or an 'Untrusted Device'. After your device has met the verification requirements, it will automatically become a Trusted Device. If your device has yet to meet the verification requirements, it will remain an Untrusted Device.

Once a device has been verified as a Trusted Device, you can go through fewer steps when using it to perform certain actions in the Crypto.com App.

This feature is available in all jurisdictions with the exception of Singapore and South Korea.

How do I view my devices?

  1. Go to Settings > Security > Devices in the Crypto.com App

  2. You will see the list of devices you have used

  3. Tap a device to view its details

How do I remove a Trusted Device?

  1. Go to Settings > Security > Devices in the Crypto.com App

  2. Tap the device you want to remove as a Trusted Device

  3. Tap Remove Trusted Status

  4. Tap Remove on the pop-up to confirm the action

After removing its trusted status, the device will become an Untrusted Device. You can find the device record under the 'Untrusted Device' section.

How do I report suspicious devices?

If you see a device that you do not recognise, please take a screenshot of its details and report it to our Customer Support team immediately by following the steps below:

  1. Go to Settings > Security > Devices in the Crypto.com App

  2. Tap the unrecognized device

  3. Tap Report Device

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