[Important] This FAQ page applies to:

Existing cardholders who applied for the Crypto.com Prepaid Debit Card before 6 November 2024, 03:00 UTC and have not chosen to upgrade to the Level Up Experience, or existing cardholders who applied for the Crypto.com Prepaid Debit Card before 15 January 2024, 03:00 UTC and have not accepted the Cardholder CRO Staking Terms and Conditions in the Crypto.com App, and who are residents of the following territories: US, Canada, Hong Kong, Singapore, and Puerto Rico.
Crypto.com App users who are eligible to apply for, or have applied for, the Crypto.com Prepaid Debit Card on or after 6 November 2024, 03:00 UTC may be eligible for the Level Up Staking and/or Level Up Lockup programs. Please refer to this page or this page for further details on the Level Up Staking and/or Level Up Lockup programs respectively.
Existing cardholders who applied for the Crypto.com Prepaid Debit Card on or after 15 January 2024, 03:00 UTC, are not residents of the abovementioned territories, have accepted the Cardholder CRO Staking Terms and Conditions in the Crypto.com App, and have not decided to upgrade to the Level Up Experience may remain eligible for the legacy Cardholder CRO Staking program. Please refer to this page for further details on the applicable legacy Cardholder CRO Staking program.
You may also refer to your Crypto.com App account to determine which, if any, of the abovementioned programs is applicable to you.

What is CRO Lockup, and how is it different from Cardholder CRO Staking?

CRO Lockup grants you various benefits for your Crypto.com Card, Crypto Wallet, and Crypto Earn. Refer to the ‘CRO Lockup Benefits’ section below for more details.

Cardholder CRO Staking replaces CRO Lockup from 15 January 2024, 03:00 UTC, for eligible users. Under Cardholder CRO Staking, your CRO is staked on-chain, and you participate in securing the underlying blockchain (learn more in this University article). The reward rates for staking are dependent on the blockchain and may be subject to change. Rewards are paid weekly to your CRO Cardholder Stake, thus compounding your returns. The staking and unstaking processes require an activation and unbonding period, respectively.

CRO Lockup allows you to enjoy the same Crypto.com Card, Crypto Wallet, and Crypto Earn benefits as Cardholder CRO Staking. However, as your CRO is not staked on-chain, reward rates are set by Crypto.com based on market conditions. Additionally, rewards are not compounded.

Who is eligible for CRO Lockup?

All cardholders are eligible for CRO Lockup, excluding cardholders who are eligible for Cardholder CRO Staking.

From 15 January 2024, 03:00 UTC, all cardholders in the following jurisdictions are not eligible to participate in Cardholder CRO Staking. Refer to here for more details on Cardholder CRO Staking.

Country	Country Code
Canada	CA / CAN
Guam	GU/ GUM
Hong Kong	HK/ HKG
Singapore	SG/ SGP
Puerto Rico	PR/ PRI
South Korea	KR/ KOR
United States	US/ USA
US Virgin Islands	VI/ VIR

If you are eligible for Cardholder CRO Staking, and have an active CRO Lockup but did not accept the Cardholder CRO Staking Terms and Conditions, you will retain your CRO Lockup. However, you will not earn weekly CRO Lockup rewards. You will still enjoy your card benefits.

CRO Lockup Benefits

Locking up CRO in the Crypto.com App will give you the following benefits:

Reserve one of our premium metal Crypto.com Cards
Crypto Wallet benefits i.e., purchase rebates,extra spending rewards for your Card
Higher reward rates for Crypto Earn

CRO Lockup Rewards: Receive CRO at 4% p.a. for Jade Green or Royal Indigo, 8% p.a. for Frosted Rose Gold, Icy White, and Obsidian tiers while the amount is locked up.

The rewards are paid on a weekly basis.

For details of different levels of benefits in relation to the amount of locked-up CRO, please refer to the Crypto.com Cards section of our website.

How to lock up CRO in the Crypto.com App?

Once you have enough CRO tokens in your Crypto.com App for your selected Crypto.com Card:

Go to the Card page (bottom-right corner of the app)
Select your desired Crypto.com Card
Tap the Lockup CRO button and follow the on-screen instructions

You need to have CRO in your Crypto.com App Crypto Wallet in order to participate in CRO Lockup, which you can do so by either:

Purchasing CRO in the Crypto.com App; or
Transferring CRO from a third-party wallet; or
Exchanging CRO from other cryptos in the Crypto.com App

When should I lock up CRO to secure the Crypto.com Card?

Locking up CRO will give you the lockup benefits stated above.

You need to lock up enough CRO for your metal Crypto.com Card. When the lockup is done, we will review your application, and as soon as your card status is changed to "Shipped", the card will be on its way to you.

Can I increase the lockup amount (upgrade)?

Yes. During the initial 180-day lockup period, you can increase the amount of lockup CRO, by going to your CRO wallet in the app and selecting the Upgrade button.

You will be prompted to add the difference between your existing lockup and the one you are upgrading to. For example, if you've currently locked up 2,000 CRO and would like to increase to 20,000 CRO, you will need to add 18,000 CRO.

The new lockup will reset the timer and a new 365-day period will start.

How can I unlock my CRO?

After the 180-day lockup period is completed, you'll be able to unlock your CRO. Simply go to your CRO Wallet in the App and tap the ‘Unlock’ button.

Note that you can only unlock your CRO Lockup in full. By unlocking CRO you will be losing a number of wallet benefits that come with CRO lockup, for example:

You will continue to enjoy non-staking Crypto.com Card benefits (e.g., spending rewards of up to 2% for Icy White / Frosted Rose Gold / Obsidian tiers), Airport Lounge Access, fee-free ATM withdrawal limits, and interbank exchange rates).

How to lock up CRO tokens again?

Users who have unlocked their CRO following the initial 180-day lockup period can lock it again in the app to enjoy CRO lockup benefits.

How to lock up CRO again

Go to your CRO Wallet in the App.
Tap on the Upgrade button and follow the guided steps.
Locking up a higher tier will make you eligible for that tier's Crypto.com Card.
- There is an option to have it issued at the end of the re-locking process.