Crypto.com Travel is an exclusive travel platform powered by Bookit Ventures, Inc for Level Up users, unlocking a world-class travel marketplace featuring VIP experiences, luxury accommodations, seamless flight and car rental bookings, exceptional stays, and curated cruises.

Crypto.com Travel also offers VIP experiences across sports, music, and culture — from sold-out concerts to premier culinary events. These often include preferential access or guest allowances.

Crypto.com Travel is an exclusive benefit of our Level Up loyalty program, which you can find more about here.

Bookings can be made in over 400 cryptocurrencies through Crypto.com Pay, or a credit, or debit card.

All bookings are charged in USD, regardless of the currency selected during booking. Final statement amounts may vary slightly from displayed prices because of foreign exchange rates.

Important Notes:

Enjoy uncapped CRO rewards on every eligible booking based on your Level Up plan, which you can find more about here:

CRO rewards are calculated based on the USD value at the time of purchase and credited upon completion of your trip or experience (e.g., hotel checkout date, car return date).

You can also earn up to an extra 2% back in CRO by using CRO as payment method in Crypto.com Pay. These rewards are credited up to 24 hours after purchase.

Important Notes:

CRO rewards are calculated based on the USD value at the time of purchase and credited up to 24 hours upon completion of your trip or experiences.

To view your order details and cancellation policies for stays, flights, cruises, and car rentals:

Refer to the cancellation policy of your purchased item at travel.crypto.com or contact Bookit Ventures, Inc at +1 888-437-6108, 7:00 am-7:00 pm Monday - Friday, Saturday, 8:00am -5:00pm, Pacific Standard Time.

Refund eligibility depends on the specific cancellation policy listed at purchase. Approved refunds are issued to the original payment method only.

Refunds for purchases made with cryptocurrency via Crypto.com Pay are evaluated on a case-by-case basis under Bookit Ventures, Inc’s refund policy.

To view your order details and cancellation policies for VIP experiences:

Redemption instructions, timelines, and next steps will be emailed to you after the purchase to the email address we have on file. For ticketed events, digital tickets are typically delivered close to the event date.

If an order can’t be fulfilled, Bookit Ventures, Inc will attempt to secure comparable or better seats. If unavailable, a full refund will be issued promptly.

Guest allowances vary by experience. Review the experience description for details on the number of attendees, eligibility requirements, and any age restrictions.

All sales are final. Refunds are only issued if an event is canceled; if an event is postponed and tickets remain valid, no refund will be issued.

Refunds for purchases made with cryptocurrency via Crypto.com Pay are evaluated on a case-by-case basis under Bookit Ventures, Inc’s refund policy.

Some events may be eligible for transfer. If you’d like to check whether your event qualifies, please contact our support team. All transfer requests are reviewed on a case-by-case basis.

Requests must be sent to [email protected] at least 14 days before the event with:

Important Notes:

Sweepstakes are a special perk for Crypto.com Travel users, where you can join limited-time lucky draws to win VIP experiences, vouchers, and more.

To enter a sweepstakes:

Eligible participants can submit one (1) free entry per sweepstakes by providing:

Send these details via email to [email protected] or by physical mail to:

Crypto.com Travel

c/o Superlogic Technologies

440 N Barranca Ave, #6858

Covina, CA 91723

USA

Winners will be notified via email and must respond within 48 hours to claim their prize. In the case the winner’s location is restricted by local laws, the prize cannot be awarded.

To access and redeem your active prizes:

Sweepstakes are open to all Crypto.com Travel users, where permitted by law. Detailed eligibility and regional restrictions can be found in the Official Rules published with each sweepstakes.

What happens after I place an order?

You’ll receive a confirmation email with your ticket number. Ticket delivery timing varies by event and venue; some tickets are released closer to the event date to prevent fraud. If an on-hand date is listed, expect delivery by then.

How and when will I receive my tickets?

Most tickets are delivered via mobile transfer to your email (e.g., Ticketmaster, AXS, SeatGeek) and require an iOS or Android device for entry. Some tickets may be PDFs, QR codes, or require ID pickup at will-call or a designated location. You’ll receive all tickets in time for the event.

Are ticket sales final, and what if there’s an issue?

All ticket sales are final. If an order can’t be fulfilled, we’ll attempt to secure comparable or better seats. If that’s not possible, we’ll issue a full refund and notify you promptly.

How are seats assigned?

Seat maps are for reference only. Seat numbers may not be available at purchase. Pairs are always seated together; larger groups may be split into nearby sections if disclosed. Final seat details are confirmed upon delivery.

What if my event changes or there’s a delivery issue?

If an event is postponed or rescheduled, tickets remain valid for the new date. Always confirm final event details with the venue.

For questions about your bookings and benefits,contact [email protected] or call +1 888-437-6108.

Operating hours are Monday to Friday 15:00 UTC – 03:00 UTC and Saturday 16:00 UTC – 01:00 UTC.

For questions about cryptocurrency payments, CRO rewards, or your Crypto.com account, please contact chat.crypto.com.

Disclaimers

All regions

All travel bookings are made with third-party providers subject to their terms and conditions, and are not provided by Crypto.com. Crypto.com is solely responsible for the operation of Crypto.com Travel and the Level Up program.

US

Participating in Level Up does not guarantee access to all services or benefits. Services and potential benefits remain subject to local jurisdictional requirements, availability, and terms and conditions.. All benefits, offers, and rewards conferred by Crypto.com are subject to change at Crypto.com’s sole discretion. See https://crypto.com/us/levelup for details.

CA

Crypto.com’s Main App is offered through Foris DAX CAN ULC, which is registered as a Restricted Dealer. A copy of its exemptive relief draft is available here.

Participating in Level Up does not guarantee access to all services or benefits. Services and potential benefits remain subject to local jurisdictional requirements, availability, and terms and conditions.. All benefits, offers, and rewards conferred by Crypto.com are subject to change at Crypto.com’s sole discretion. See https://crypto.com/ca/levelup for details.

All travel bookings are made with third-party providers subject to their terms and conditions, and are not provided by Crypto.com. Crypto.com is solely responsible for the operation of Crypto.com Travel and the Level Up program. The travel bookings are facilitated by Open Network Exchange Inc ("ONE"). ONE is registered with the State of Florida as a Seller of Travel. Registration No. #ST43055. ONE is also a registered seller of travel in the following states: Washington UBI #604-664-678, Hawaii #TAR-7441 and California #CST 2147520-50. Registration as Seller of Travel does not constitute approval by the State of California. ONE is not a participant in the California Travel Restitution Fund. California requires certain sellers of travel to have a trust account or bond. ONE maintains a Consumer Protection Bond issued by Philadelphia Indemnity Insurance Company in the amount of $100,000.